DSW Designer Shoe Warehouse - Newly Remodeled — Local services in Framingham

This has been my first and only visit to this location, but it was a very pleasant and informative experience. I was looking for a particular brand of ballet shoe and saw that this DSW carried that manufacturer. This store is located within Shopper's World, so there is a large parking lot with handicapped spots and even electric charging spaces. Upon entry, the store is large, well lit, and organized by styles. Finding myself overwhelmed, I found and asked an employee where I could find the shoe I was hunting. While he hadn't heard of the brand, he pointed me to the flats section where I found what I was looking for. They didn't have the exact style I wanted, but similar types were in stock. I tried two other styles to determine my size and to get a sense of the support and feeling the shoes may provide. Satisfied, I left the store confidently and made a purchase later online that evening. Thanks to DSW's helpful staff, well organized and arranged store, I was able to make an informed purchase. If I ever need to look for another specific shoe, I will...

I have placed an order that has been “in progress” for 11 days now. When mentioned if someone could help me they told me that my order was cancelled. Even though it is still saying in progress. When i asked if they were in store Cecilia said they’re over there somewhere but i couldn’t tell you where. Super helpful Cecilia. Cecilia was also the employee i watched be super mean to her co worker in the discounted shoe section. Employee thought she was off for work this weekend. Cecilia rolled her eyes and then under her breath (everyone in isle heard) she goes “why did you have to go out of your way to ask me that” kinda mean to do to someone who has a disability & is your co worker. Maybe you shouldn’t work in customer service if you can’t work with people and be nice to...

Customer service rate 0,, I came across 2 boxes of shoes zipper on both defective I reported it to sales men Pedro he looked at it tried the zipper &not working i told him to let mgr know i waited then I asked him your not gonna report this he gave me back shoe ,I then took my other boot to to purchase i told yahhana about it she just stained she said ok I told her to report it she ok she then said she will check out the shoes I said to her you don't even know what shoe another blank look i showed her the picture of the shoe still blank look as I was leaving mgr came as I started to walk out she said she will look into i said you don't even know what shoe either wow they don't even care they lost a...