Homesense — Local services in Framingham

Let me start by saying I love tjx stores. About 80% of everything in my home is either from marshalls, tjmaxx, home goods or Sierra trading Post. With that said I wanted to love home sense. I was so excited for it. I have now visited around 10 times and I have not liked the store once. I always say I won't be back but then I give it another try. The staff is beyond rude. They treat customers like they are an inconvenience. I have visited on busy Saturdays and quiet Wednesday evenings and I always hear the staff complaining. One time I heard one employee yell to the other we have to bring up the chair for that old lady. The other replied which one as he headed to the back. The response was just look for the fat old lady. Another time I was interested in an ottoman that was on the top shelf. I went all the way to the register to ask if someone could take it down so I could take a look at it. I was standing in line at the register while two cashiers stood around complaining that they didn't get enough hours that week. When they finally saw me standing there I asked about the ottoman. They both just blankly stared at each other and then said well what do you want to know about it. I said I would like to see it to see if I like it. They said they can only take it down if I am going to buy it. I am not sure how I am suppose to know if I want to buy something if I can't see the price, feel the fabric, or look...

I went to the grand opening, which was PACKED! But even then, I was able to get through every isle, with a shopping cart and baby, just needed some patience. I mean, it was the grand opening, so probably 5x as many shoppers at any given hour than usual. I was hoping for a little more furniture in this new concept store but was otherwise very pleased with what they had to offer! I only bought 2 items that first day but am already planning to go back today (9 days later) with my spouse to shop for more, as there was so much I liked that first day! This store has a lot of promise and will clearly become an excellent home store with reasonable prices as they open more locations!

Update: my second trip was excellent as well! Found plenty of stuff we liked, bought some more, got some great ideas, and will be back yet again as we continue to furnishing and decorate...

Seems decent for small items and their inventory is always changing.

However, my experience trying to buy a large piece of furniture was horrible. Their employees were completely untrained to handle furniture and basically ruined it trying to load it into my car dragging it on the ground. When the item couldn't fit their only offer was to hold it for 2 days while I find my own delivery truck? What furniture store doesn't provide a home delivery service? What a joke.

I'll stick to buying furniture online with...