NEST Decor — Local services in Franklin

If you’ve followed my posts for any amount of time, I’d hope you’d know I try very hard to be a champion and cheerleader for other businesses. I love to rave about and refer them heavily. I think I’ve left a negative review once.

However, I feel compelled to write a review about an experience yesterday with NEST Decor in Cool Springs.

My wife and I were in there and picked out two separate pairs of chairs. I went back last night at 6:30 to pick them up. When I unloaded them as soon as I got home, we immediately realized the colors had been totally misrepresented. The other two chairs were way off on sizing.

Since it had been just over 12 hours, J called the store this morning to explain and ask if we could switch (not return or refund them), she was flippantly told all sales were final. I mean what?? This isn’t an outlet. They were full price... which I never do.

The sad and shortsighted part was that we planned to go back this week and purchase several other large pieces. Instead, left with several thousand dollars of incorrect items and almost the aftertaste of being scammed.

There are so, so many sales lessons here. This kind of practice, business model and disregard for repeat business is why so many businesses, both big and small, fail.

I appreciate so many of my friends in business who are big picture thinkers and see way beyond one...

It’s heartbreaking to realize that a trusted small business owner has no regard for customer satisfaction, refuses to communicate by ignoring calls, texts and emails, and has an attitude disinterested in even hearing your concerns. Within two months of purchasing a sofa with a one year warranty, the fabric began piling. My daughter spoke with the Franklin store, sent pictures to Marianne, the owner, and was after serval months told fabric was not warranted, the problem had never occurred prior with any other customer, it had to be the usage within her home, and to purchase a fabric shaver. For 26 years of owning upholstery pieces in her home, this was the one and only piece to EVER have such poor quality in usage. This month marks the expiration of the 12 month warranty. The Nest now has a No Return policy on everything purchased from them; large or small. It’s extremely sad to have a local owner with a beautiful store totally disregard, with disdain, her customers concerns with...

Bought a $1200 hutch from this store. I am located 3 hours away. The lady I spoke to originally, during the sell, did not inform me that I needed to send multiple men to load the hutch. I sent my cousin to drive 3 hours to pick it up for me. He arrives and there is a problem. I then spoke to an EXTREMELY rude woman who let me know there were only 2 women working the store, and they were NOT going to assist in any way or attempt to try to figure out a way to get the hutch loaded. I have never dealt with anyone so rude and unkind in customer service. We decided to call the nearby store, 20 minutes away, and they were extremely nice and Helpful. They sent 2 of their workers to the other store to help load the hutch. I Will NEVER buy from the franklin store again because of this inconvenience and mainly because of the ugly and hateful woman who REFUSED, in every way...