TERRAZZA — Local services in Franklin

I regularly shop in Terrazza Franklin, Ma during Christmas season and for other events when I need a gift. Their return policy isn’t great compared to similar stores that you can shop in near by. Aside from the limiting return policy, their store hours were recently listed inaccurately on their website. When making the trip from RI to return some items, I found the store closed prior to 8pm which was listed on the website. According to the receipt, this was also the last day for returns. Aside from items possibly being “seasonal”, I was told by management, “that after discussion amongst both managers, we still must abide by the business owners policies.” The associate I spoke to the day after my attempt at return, mentioned receiving similar complaints about store hours being inaccurate. This is unfair to do to your customers when the mistake was on behalf of business and/or management. Regardless if items are seasonal or not seasonal, customers should be allowed the amount of time listed on the receipt (Jan 8th) to return items for refund or credit. This doesn’t allow your customers to do so when your store hours are listed inaccurately. As a business, accountability should be taken for your mistake. Due to this, I will not be a returning customer. I warn others to take in consideration their limited return policy and more importantly, the lack of accountability for their mistakes as a business. The Paper Store is nearby and carry the same and similar products plus their return policy is not as restrictive. Online shopping is also an option for items seen in...

Very poor customer service which is surprising for this type of gift store I have had several different experience with two different full time staff members there They were both rude and abrupt and act bothered when you ask for prices or to see something in the display cases The first time it happened, I considered it a fluke but since then, I’ve talked to several people who described having very similar situations They do have some nice things although the prices are high It’s really a shame that the experience is not pleasant I’ve had to purchase things there for my sister in law because they were request gifts but otherwise would never...

Everyone must see what is in this beautiful store. You can find a gift for anyone there. I personally love to shop there for my coffee mugs, reading glasses, room freshener sprays and lotions. There selections of serving pieces and beautiful dish ware is amazing. Marposa is a great product for serving pieces and they have the best selection. You must visit this store in Franklin and the other store in Church square Wellesley. Each store has a slightly different inventory so you should visit...