Arhaus — Local services in Fredericksburg

I was APPALLED with this he way I was treated at this store and I will never even consider speaking of it other than about my awful experience. I decided to check the ARHAUS FURNITURE store behind the Spotsylvania Town Center in Fredericksburg, VA since I am in the process of exchanging all of my home furniture. I finished my Gym workout and I decided to go as is without changing my clothes. I must admit I looked raggedy and scruffy. I arrived the store around 10 am and there were more staff n the store than customers. I saw around 3-4 staff up and down the store. Several had an eye contact with me but never once greeted me or asked me if I needed any help. We stayed around 30 mins admiring the furniture and taking measurements; yet; still no one bothered asking us if we needed any help. Then we had no other choice but to leave. Their judgmental looks as well as their demeanor were uncalled for and unnecessary. We went to another furniture store and we bought everything we needed . Then I checked Google reviews to see if ARHAUS had any poor customer service. I noticed several five stars reviews with responses ONLY to the FIVE STARS REVIEWS and not the be response to any reviews below the five stars. Mostly; customers complained about the outrageously high prices and several other issues people complained about. SO I WONDERED WHY ARHAUS WOULD ONLY RESPONSE TO THE FIVE STARS REVIEWS AND THEY NEGLECTED TO ADDRESS ANY OF THE OTHER NON- FIVE STARS REVIEWS. IF THEY CONSIDERED THEMSELVES A CUSTOMER ORIENTED COMPANY; THEY SHOULD HAVE ADDRESSED ALL OF THE REVIEWS. Whoever was responding to he reviews wanted only to thank the 5 stars reviews customers and not others. WEIRD; RUDE DISCONNECTED AND THE WHOLE STORE NEEDS A CRUSH COURSE ON THE RIGHT LAWFUL ORDER TO TREAT CUSTOMERS EITHER FACE TO FACE OR ON LINE. For NOW I ADVICE EACH AND EVERYONE INTERESTED IN BUYING FURNITURE BOT T BOTHER WITH...

Andrew and his team provides superior service for an outstanding brand. We have been shopping at Arhaus for more than 15 years and found the quality of furniture to be among the best.

Martha is an awesome sales associate who has always gone above and beyond to ensure customer satisfaction. Her knowledge and understanding of our unique, international tastes and style has been instrumental in the blossoming of pure interior elegance in our home design.

Shaun and the rest of the heavy lifters have been flawless in the wrapping and packaging of many large and delicate items.

Thanks guys for helping us create a richly satisfying, emotionally rewarding and absolutely visually stimulating home. We are forever indebted to Andrew and his team. Keep up...

Love love love Arhaus! Buddy and his team really take the customer service experience to the next level. These guys have a real eye for design. I own at least 15 pieces of furniture all purchased from this location. Custom orders can take several weeks to be delivered but it so worth it! Arhaus has timeless style and...