KAY Jewelers — Local services in Fredericksburg

Just left Kay Jewelers in the mall here in Fredericksburg, VA. Manager was Debbie De Persio. She had the worst attitude I have ever encountered. I have made numerous purchases from this company. Went there tonight to check on a letter I received about redeeming a certificate based on previous purchases wearing my running clothes. I guess she decided I was not a worthwhile customer based on my attire or skin color. I asked her to look up my account so I could redeem the certificate. She could not find the info and then basically accused me of making up the letter. I asked her to call Springfield because I had already spoken with the manager there (who is great btw). At first, she just kept telling me I had ONLY made one purchase at that store. Not true. She then informed me that “I didn’t have anything there because their database keeps up with every receipt.” Then, with her condescending attitude - proceeded to call Springfield to verify my story. Really? This is what they teach now? Treat the customer as a hostile witness? You don't tell a customer he is a liar when he has a letter from your corporation and has a manager in Springfield, VA who was more than helpful in assisting. She half-way apologized after contacting Springfield. Then she proceeded to attempt to miscalculate the discount as if she can’t do basic math. I decided to leave, while she stood there smiling. No one can truly be this ignorant and I can’t believe Kay’s would have a manager like this representing...

If you're looking for custom wedding bands that combine quality craftsmanship with a personal touch, Kay Jewelry is definitely worth considering. Their custom design service allowed us to create unique rings that reflect our individual style and love story. From the initial consultation to the final piece, the process was smooth and collaborative. The jewelers at Kay are skilled at bringing your ideas to life, whether you have a clear vision or need some guidance.

The selection of metals, stones, and finishes are impressive, giving us plenty of options to make my wife’s wedding bands one-of-a-kind. Genesis took the time to listen to our preferences, and she offered expert advice on what will work best for our lifestyle and budget. She kept us informed throughout the entire process and knew we were on a time crunch coming out of the pandemic, to make sure we had the bands in time for our wedding.

On top of the craftsmanship, Kay Jewelry also offers great customer service, making the experience even more enjoyable. Whether you're looking for something classic or modern, Kay provides the perfect balance of quality, design, and customer care when it comes to custom wedding bands. Ask for Genesis when you go in to the...

Alright if you go here to purchase jewelry you need to read this and beware of the Shady Store Manager who will try to scam you. So I recently moved from Florida to VA. I had bought a necklace for my son in florida with the extended warranty. It broke and when we got to VA I brought into the Kays Jewelrs here to get repaired. The Store Manager who I wont name pretended to look in there system for my warranty. She literally had me giver her every phone number ive owned in the last 15 years all 3 address Ive had and all my wofes info and told me she couldnt find it but I could buy a new one. I was so mad I told them Ild go to Jareds if I was to pay anyone. Well 2 weeks later I go to Jareds and explain what happened. The women at Jareds said really give me your info and proceeded to pull up my Kays warranty for the necklace in 5 minutes. She told me the kady at Kays does this all the time so she can force customers to purchase a new warranty or repair. I approaced the sotre manager 5 minutes after Jared provided the warranty receipt and notified the store manager of this upcoming review. She is a scam artist doesnt represent what Virginia is and I hope with this review my BBB complaint and Consumer Affairs complaint she...