Books-A-Million — Local services in Fredericksburg

I purchased a used 3-disc DVD set from their DVD section only to find out when I returned home that all 3 DVD's were missing from their individual jackets. I live approximately 53 miles from this store and when i called the store to explain what happened, while I received an apology from the associate, I was told that I couldn't mail it back for a refund and that I would have to bring it in to one their stores personally. I explained that the their store was 53 miles from me and that there is a store closer to me (22 miles from my home) but still not "next door". I was told that I could take it to the closer store but there was no guarantee that they would offer the refund. I'm still puzzled as to why that would be the case but by this time the entire call was going south quickly. I was told that the associate who handled my transaction should have opened the jackets to ensure the DVD's were in their correct place - part of the job when selling used DVD's. I was offered no type of compensation for an issue that is already a huge inconvenience to me and is clearly the fault of the store. I will return this purchase, in person, to Books-A-Million o obtain my refund but they have lost me as a customer. Extremely poor customer service, to...

I generally shop for books regularly on Amazon or at the Central Park Barnes & Noble but today my daughter and I decided to stop here. But I was quickly reminded of why I do not shop here and have only gone to this location once or twice before since they opened.

The assortment of items seems to have improved but the service is still below average. No one greeted either of us and the two women working on the salesfloor were standing super close to us and said absolutely nothing. Both women literally walked in front of us and didn't say hello or bother to ask if we needed help. It was very rude and quite unprofessional.

When I got to the register to pay for our books, the young man was friendly and I thanked him for being pleasant as I mentioned no one had greeted us etc previously. He then turned stone faced and said nothing, no apology, no "I am so sorry that you had that experience."

Needless to say I will be spending my money at Barnes and Noble where the staff is friendly and helpful, or on Amazon where I need not encounter individuals who cannot be bothered to display...

Before, I had simply passed this place by without ever stepping foot inside of it, but after FINALLY going there today with my 2 nephews and niece, needless to say, we'll be coming back next week. We went there because it was Batman Day, and I wanted to take the kids to go see what they had to offer. Man! I was blown away by this place! The stuff they have there, and the ambiance is so much more delightful than Barnes & Nobles. They have magical spell books on their door handles for Pete's Sake! Lol. Yeah that might not seem like much, but lemme tell ya, it's those little things that make the difference. The staff was very friendly, and helpful! The layout was great for grabbing a book, and literally sitting on some comfortable steps to read your purchase. It was great! Then to top it off, they have comic books for sale as well. It was truly a place where a comic book aficionado like myself, and a Do It Yourself type of person could go in to get 1 thing, but get lost easily by the many other things offered there as well. You've got to come see this place! You won't be...