Techs In the Burg LLC — Local services in Fredericksburg

Dropped my computer off for repair & never heard back. Called (a few times)after months of waiting & was told they couldn't repair it but it was possible they could still retrieve some of my data & images & they would try that. NEVER HEARD BACK FROM THEM. After months of waiting, I called to ask if I could have my computer back. They recycled it, without telling me, without so much as a warning call that I had left it with them past their holding period. Which they never mentioned. I am mostly horrified that my photos are gone forever, without even the chance to get a second opinion because my computer was destroyed without my consent. Then I was told I bear the responsibility because I didn't call them to check on my computer. Overall the worst customer experience I have ever...

If I could give even more stars to these wonderful folks, I certainly would! I have used Techs in the Burg for at last five years, and I have never been disappointed! I really do not fully understand computers, but I know I depend on my laptop for several hours of entertainment and communication daily. I would be lost without it!

These good people have consistently provided knowledgeable and utterly dependable service each time I have come to them. When I have needed diagnosis and repair, they have excelled. When I have needed advice and assistance in installation, they have never let me down.They are prompt, professional, and courteous. Their prices are very competitive. I would never use...

Today Monday 12/2/19, I brought in a 4 year old laptop with a recently gravity-traumatized touch screen. Online I had found that it was probably more than its worth to repair, but after reading all their great reviews, I decided to bring it by just in case an inexpensive option might remain. Once he saw the problem, Dave immediately explained that although he's reluctant to turn away business, given the cost and uncertainty of a successful repair, instead it would be in my best interest to just buy a similar laptop today on Cyber Monday. Well, I was impressed with his honest assessment, and will take his (freely provided) expert advice. My thanks to Dave (and...