Banter by Piercing Pagoda — Local services in Freehold Township

I’m giving this a 5 star rating thanks to Carmen Gillas. She was the most patient store employee. She was also by herself and managed to help out everyone and answer questions. The only 1 major downside is the website should state that you need to bring birth certificates or possibly other documents with you. People travel from different cities. Even with both parents & matching identification & addresses it doesn’t matter. When booking their appointments nothing ever stated that we needed to bring anything with us. Thanks to Carmen she was able to get everything straightened out & my kids were set to be pierced. Once we got paperwork done and earrings picked out the system crashed. Through it all she maintained professional & very courteous to my family as well as other customers. Once again I strongly suggest advertising what parents need to bring with them for pre-booked appointments or walk ups. It’s a small mall kiosk so people do just show up. This will avoid any confusion. Mostly it will ease up the hostility directed towards your employees from frustrated parents/kids. Overall my kids were very happy & love their new earrings. They are happy that it...

I had a terrible experience at the Pagoda stand near the JC Penny’s!!!! This was last week and a half ago during the holidays and I was with my mom, who doesn’t speak plenty of English (we are from Estonia) so I had to translate for her. A young brunette woman, probably a teenager was so rude to her and she spoke to my mom like she had better things to do. Like seriously she gave us this sort of “I don’t have time for you!” Vibe and feeling, we felt like we were a huge bother and no customer should feel like that. We left the stand because we were becoming frustrated with her customer service and we went to the one near the food court, where the manager there was so much nicer and helpful to us. So moral of the story- there are 2 Piercing Pagoda stands in the Freehold Mall- the one under the food court is the...

This place has terrible customer service. My mom purchased a permanent jewelry bracelet as a wedding present for me. Less than 2 weeks later the bracelet broke. I called to get it fixed and they told me permanent jewelry is now discontinued. My mom spent a lot of money on this for something that broke in a very short amount of time and they can’t even fix it. They told me to call and Zales or Kay, as it is owned by the same company. None of those stores offer permanent jewelry either and they don’t have the machine to fix it. What a scam this place is for advertising something that is overpriced and brakes within less than 2 weeks that can’t even be fixed. This was a very nice gift from my mom that meant something to me and this company can’t do anything to fix the issue. Never...