Cell Doc @ Freehold Mall — Local services in Freehold Township

Be very skeptical of this place!!! Many people have had good experiences here and many have had bad experiences. I assume that some received what they paid for, but I can only speak to my own personal experience. I brought BOTH of my sons' phones in because they would not charge properly (Both boys used incorrect chargers which ultimately damaged the charging port. That is clearly our fault and the very reason we were recommended to cell doc). After about two weeks and over $125 later, Cell Doc handed us phones that would charge, but they broke BOTH microphones in BOTH phones not allowing us to transmit during calls. We figured maybe we were the crazy ones and we took corrective action to clear any and all orifices of dust and we ensured that all settings were appropriately set before contacting Scam Doc, I mean cell doc. When I called them, I asked if we could return the phones to be repaired. They refused to even let me finish describing the problem. I then sked what they were going to do to fix the issue that they created. The Middle Eastern Gentleman became accusatory and ultimately hung up on me. Needless to say I disputed the charge on my Discover card. Let scam doc figure it out. The customer service at this place is horrible as there is only one person who actually speaks English properly. Be very wary of the store and its broken promises. Very disappointed and I will surely discourage others from wasting their time and money as I did....

I spent 100+ dollars on a screen replacement and screen protector. The mall was about to close, so after it was fixed I didn’t check to make sure it was working fine. I had many problems with the touch screen and my camera was very blurry and cloudy, which has never been a problem before. I went back to report the problem and get it re-fixed. Afterwards, the camera was much better than it was before, but it is still cloudy/blurry compared to how it used to be. To add on, my touchscreen will randomly stop working, but I can press the home or power button and it works fine. I have to turn it off and back on again for it to work, but sometimes it still won’t work, so given I try to completely shut it down and back on. But, since the touchscreen doesn’t work, I’ll have to wait for it to die and then turn it back on. Or, I could accidentally hold the power button for it to shut down, and my touch screen would stop working and I can’t cancel it, so the swipe to power off screen will remain there, and I have to wait for it to die and then turn it back on. This has never been a problem, and my phone is still relatively new, only 1-2 years old. Needless to say I’m very disappointed and...

I brought in a new Samsung phone to Cell Doc in January with (only) a broken screen and was told I would get a Samsung replacement screen for $270 total.

When the phone was returned to me, it worked temporarily and then shut down. When I stopped at T-Mobile to see if it could be a warranty issue, they said the phone case was not put together properly and moisture likely got under the screen--but the phone was never near water, before I took it to Cell Doc, it only had a bad screen.

When I brought the phone back , the owner of Cell Doc told me it was a water issue and he wasn't responsible. Upon bringing it to a licensed repair shop, they said my original Samsung battery had been replaced with a poor quality Chinese battery and was bubbling (failing) likey because it had been damaged during the repair. In addition, a cheap knockoff screen had been installed.

I am hoping to resolve the issue with Cell Doc and will only update this review if they...