Quails — Local services in Freehold Township

If you enjoy getting lied to, ignored, and like to receive clothes that do not fit then this is the place for you. I decided to purchase suits for my wedding at Quails in December. When I arrived at Quails in Freehold I was assisted by Amir after waiting 20 minutes with no one else in he entire store. I told him that my wedding was March 10 and that I needed suits for my entire wedding party. He assured me that I had plenty of time and that he personally would call me every week to keep me updated on the suits. I did not receive a single call from Amir, EVER!!! I should have known from the way we were sized that I was making a mistake by getting suits here. First, they did not write down my waste size, length of my pants, or length of my jacket. Why is this? This is so they can charge you extra money for making alterations, you do not have a choice in the matter. Then I purchased shoes for the entire wedding party and made sure that they carried size 13 for members of the party and they assured me they did. The only problem is they made us try a completely different shoe from the one I picked because they did not carry them in stock. Now we all received shoes that did not fit right. I also asked Amir if there were any other stores closer to my town so the wedding party did not have to travel so far to get fitted. His exact response was "we do not and if we did I would not trust them". That was also a lie since they have another store in Woodbridge 15 minutes form where I live, so everyone had to travel 45 minutes instead. Quails only sends in the order when the last person is sized and pays, which is fine because that is their policy. What isn't fine is that they have no clue when your suits are coming in. The last groomsmen paid January 23, a few weeks had passed and I did not hear anything from Quails. I called to see if the suits arrived and was greeted by another associate. They told me that Amir was the one that had helped me and he would call me back to let me know. Apparently if they did not make the sale they do not want anything to do with you. As I said earlier I am still waiting on Amir's call. I tried a few more times in the next couple days and received the same response from the stores employees until Amir finally answer the phone. He told me that they had not received the suits and will call when they arrive. Week 3 and still nothing, now I am getting nervous because several groomsmen are from out of state and they still need alterations. I continued to call and got the same response, that they should be there within a week. Now it is a month since the order has been placed and 2 1/2 weeks before the wedding. I asked Amir if he could call the distributor to find out when the suits will come in. He said he would send an email and let me know tomorrow. As you may have guessed, still waiting on that call. Thankfully my brother is a little more assertive then myself and got the regional manager involved to get us a shipping date. We received our suits a little less then 2 weeks before the wedding with still no alterations done. Some of the vests did not fit, the shoes were the wrong sizes, all of the shirts were garbage and not even used for the wedding. My nephew's suit was a different color then the adults and didn't even get the same colored vest. Even though my sister made sure to ask them that everything was the same before purchasing they pretty much called her a liar and said they never said that. When my brother was giving the wrong size shoe I called and they told me that they didn't carry size 13 in that style, even though I asked when I bought them. The funny thing is my brother in law received a size 13 from them, just another lie to cover up their incompetence. I could go on forever about this place and I do apologize for this rant. I am not one to complain and this is my first ever post doing so. I just want to make sure that no one else makes the same mistake I did by shopping at this store. YOU HAVE...

I have had 2 experiences with this store. The first was a wonderful experience and the second was horrible. The first was about 2 years ago. I cam in with my husband, looking to buy a suit for a friend's wedding. He wanted something that would match the dress i was going to wear. The man who helped us was extremely helpful. He pulled different looks and provided many great suggestions and was overall wonderful. We felt so comfortable that my husband ended up buying 3 suits (there was a deal), many button up shirts, a tie and a bow tie, shoes and a few other accessories. He got his suits tailored and everything. We spent a good amount of money and left happy.

The second experience was this past weekend (February 2020). I went in with my sister. She wanted to buy a suit. Now, it 2020, I think by NOW, we shouldn't get judgement because a woman wants to wear a suit or a man a skirt or any nonsense like that. You are there to sell clothing, not to pass judgement on who will wear it. As we walked in, a man came up to us (a different man from the previous experience). He asked if he could help us. The SECOND my sister said that SHE was looking for a suit, his face scrunched up, his eyebrows raised and he just looked at her as if she was the strangest thing he had ever seen. She proceeded to explain what she was looking for and he just said to look around. We did, we looked around but were confused. There were signs all over the store announcing a deal, something like 250 for 3 suits or something like that. We asked which suits were on sale and he lazily told us they were "mixed in". He couldn't show us where they were because according to him they "were all over the store". This made no sense to us. he couldnt even direct us at all, just told us to look around, but none of the suits had tags or anything that specifically said they were on sale, so how were we supposed to know. My sister proceeded to pick out a few jackets and while she did, he would just walk away, looking at the door out of the store, I guess waiting for more customers. He never again offered to help us after the initial ask. She was trying jackets on, they were the wrong size and she didnt know what size to get (something she had told him from the get go). He didnt offer to measure her, suggest a size, nothing. He just walked away from us and ignored us. I noticed him looking over at us a few times and just giving my sister nasty looks. It was such an uncomfortable situation. Another man was in the store as well, behind the counter. He went over to him, looked at us and said something to him, I dont know what. You dont need words to feel unwelcome and you dont need words to know when you are being judged. His face said it all. Clearly, for him, a woman wearing a suit was just weird. he couldnt even pretend to be nice, just for a sale. We left, No one said anything to us.

We walked over to Macys and had a completely different experience. A lady came up to us and asked if she could help us . My sister again said she needed suit. The lady smiled and said "great, let me show you what we have". Thats it, that's all you need to be great with a customer. Dont judge, just be curtious and help them find what they are looking for. My sister ended up buying 2 suits, 4 button down shirts, 2 ties and shoes at Macy's. We spent over $800...to bad Quails. I won't...

Where to begin...Let's start by just saying QUAILS IS THE ABSOLUTE WORST PLACE TO RENT TUXES FROM EVER!!!! lets start from the beginning, I recently got married the end of May. I used to buy all my suits from quails and spent thousands of dollars their and never had a problem until the most important day of my life they decide to mess up! Just to be safe I picked out my tuxes 4 months prior so there wouldn't be any discrepancies with alterations, fittings, etc.. from the first day I went to pick out a tuxes the staff was so rude and inattentive, especially Alex (bald salesman with glasses) I waited over an hour just to be helped because they knew I was renting a tux and they wouldn't get commission off of it. After finally being helped I picked the tuxes I wanted and they took my wedding party info so when they came in to get fitted it would be an easy transaction.

Now fast forward a few days later when my groomsman start to make their way to the store to get fitted. First group goes, and again waits hours to be helped. Once they get help from the incapable Alex he seems to have lost all the paperwork I had filled out prior. So none of them got fitted and had to come back. After all was said and done and everyone finally got fitted the tuxes came in. NOW here comes the kicker, NOT ONE OF THE 12 TUXES I ORDERED WAS CORRECT!!! every single one was wrong. from sizes, alterations, even styles of shirts were incorrect. It was like Alex took our measurements with his eyes closed. This all happened 4 days before my wedding. The suits came in on a Monday and my wedding was on that Friday (remember I ordered them 4 months in advance). Now an even better incident, my cousin ordered a suit for his son and PAID when he ordered it. Alex took his money and never placed the order!!!!!!!! and there was no record of him ordering it! UNREAL! We all sent our suits back that Monday and they came back on Wednesday (still wrong sizes) all but mine! Me being the groom and I have no tux 2 days before my wedding! I got the regional manager on the phone and he told me he had NO ANSWER as to why I did not have a tux 2 days before my wedding? I asked him "as manager how are you going to tell a customer that you do not have an answer?" and again he had nothing to respond with and hung up on me! So unprofessional! My tux finally came in Thursday at 1pm exactly 24hrs before my wedding and again nothing fit right!! I wound up doing my own alterations and buying a shirt that fit.

As a wedding professional myself and being in the business 15+ years, I have never in my life seen such unorganized, unprofessional, uneducated, and incapable business such as Quails in freehold mall and all there employees! I will never ever ever recommend them to any of my clients and make sure that no one I know ever gives them any business! You guys just lost a ton of money! I hope the enjoyment you got out of ruining my day was worth the amount of business you're going to lose. I dont know how any of those people have jobs! you did nothing to even try to...