Authorized Retailer UScellular & T-Mobile — Local services in Freeport

Very disappointed in the service at this store. My wife and I came in a week before Christmas to purchase new phones for our kids. Bought the cases from them to wrap up for Christmas and made the appointment to come back in today. The day after Christmas with all three kid's so that they can transfer their contact's and pictures. They gave us in writing the new amounts and what we would be paying. My wife gets there with my kids at our pre-set time and was told that our monthly amount would be higher than what she gave us a week before. This is not professional nor is it how you conduct business today. Now we have 3 upset kid's thanks to US Cellular for not being able to keep their word. Let's see how Verizon wireless handles this story. Cause I'm going to tell everyone I meet, see and talk to about the dishonest service we just experienced first hand at this Freeport US...

They were super helpful and when I was furious with the store down by Walmart they were giving me excuses and excuses. We come up to their store and the gentlemen that help unlock my daughter phone. We were super appreciate of him taking the time and actually helping us get the problem fixed. We dropped the phone off bout 10ish by noon/one he called and got her Apple ID and password and had it up and running and My daughter was super excited. I totally recommend these guys up by shoe store. Don’t go to the other store they r horrible...

The uscellular store we usually go to by walmart set us up to get a new phone when my husbands phone (which had insurance got real hot and crashed. When we received the new phone we called them to get an appointment to get it activated and files transferred. The lady we spoke with kept telling us to go online we didn't need to come to the store. After arguing quite a while we called another uscellular a little farther up the road and got in right away. Never going back to original store again. Original store no stars. Second...