Deininger Floral Shop — Local services in Freeport

A girl named Nicole misled me about the total price and her lack of involvement with the delivery to a cemetery in Freeport. I requested and included direction for delivery to my child's gravesite of a custom arrangement and to run my card upon delivery. Someone named Judy told me the total charges when I called but couldn't tell me if they were delivered, much less who was handling them. I don't live there, so... why do people lie and have you believe they will do as you request? Floral arrangements should not be left at a cemetery office, period. Don't charge bereaved folks for delivery when you are not really putting them at a grave marker that is not difficult to find. Deininger Floral charges triple the price of a gallon of gas for delivery. For that price, Nicole should drive her own car and place the arrangement personally, for me. That is what she implied when I placed the order with her. She even texted me a photo from her cell phone of the arrangement, not a store phone. Apparently, she is a part-time employee that is also deceitful to customers, not just her boss? Try to be sensitive and don't lie to grieving...

This customer could not be more pleased. We now live out of state but use to live in the Freeport area and always valued Deininger's floral work. I recently ordered via phone a Christmas arrangement with specific instructions. They were always very accommodating over the phone. When my friend received the arrangement I ask her to describe it. It sounded pretty, but minus the red and white roses I requested. I was disappointed. I called them right away and explain the matter. I DID NOT CHEW THEM OUT. They were so gracious; apologized and said they wanted to make it right. I just got another happy call from my friend. She said another arrangement had just been delivered. She was surprised. She said it was BEAUTIFUL and I could tell from her description that every detail was just as I requested. They do beautiful work and go the extra mile. This means so much to me and their work and integrity will make for satisfied customers. Merry Christmas and...

This was the worst service I’ve ever had from this florist. The flowers were not delivered on the requested date. I did not receive a call about the delivery I had to call them. The lady I spoke with was rude when I called back. When the flowers were delivered they were not wrapped or covered. The driver just handed my family member a vase with the flowers which were already fully bloomed and starting to wilt By the time I got home 4 days later to visit the rose and lily petals and were falling off. If I had not come home and seen this for myself I wouldn’t have known because my family didn’t want me to be disappointed or upset. They also convinced me not to come to the store because I was so upset. All and all I will find another florist because of this experience. I do not recommend anyone to use this florist if you...