DeVons Jewelers — Local services in Fresno

Update as of 6/7/23: After lots of back & forth, we got the correct ring today and DeVons refunded the $50 size exchange fee.

Posted 5/16/23: Purchased my husband’s wedding band from them 8 years ago and recently turned it in for a size exchange, which I had to pay a $50 fee to do. The ring we received was the wrong ring so they reordered it, and surprise it was the same wrong ring. The incorrect product number was written down on the original order form from 8 years ago which is why we were getting the wrong ring sent to us. When I asked what my options were for them to fix their mistake, I was told I have to repurchase the ring for full price. I doubt they’ll refund me for the exchange fee even though I have no ring to show for it. I’m extremely disappointed and will be looking at other jewelry companies for a new ring for my husband. I’m only giving 2 stars because the staff are nice and deserve...

My husband bought me some beautiful tanzanite earrings for Christmas. Unfortunately, the backs were too loose for the posts and one whole earring fell out without my noticing in the first week. When I came in to explain the backs were too loose and that was the reason it was lost, I admit I didn't expect much. I was pleasantly surprised with apologies and the promise of replacement earrings. They then evaluated the new pair that came in and sent it back twice to make sure the posts and backs were a good fit.

You can be sure they are not only making sure your experience is positive, that you're pleased with your purchase, and the product quality is excellent, they are checking the backs on...

On Thursday, I stopped by DeVons Jewelers at Fashion Fair to see about purchasing a piece of jewelry for my soon to be daughter-in-law. I was met by Alex who helped me choose the perfect gift. During our visit, Alex was warm, welcoming and easy to talk to. Our family has a special story which I shared with her. It was a beautiful conversation of love and loss. I left excited to give our girl this piece. The next day after arriving home, I was surprised by the most gorgeous bouquet of flowers. I am so thankful for her kindness towards our family.

Thank you, Alex! This was the most beautiful gift I have received in a long time. May you be blessed to...