Kendra Scott — Local services in Frontenac

The worst customer service I have ever had. Felt as if I was discriminated against because I was gay and was there with my girlfriend. Got ignored many times by employees after they told us they would be right back to help. Just because I’m not a middle aged women in there with my daughter does not mean that I am any less of a costumer. I was a first time consumer at Kendra Scott and told the sales associate and she continued to treat us with disrespect. I will never buy anything from Kendra Scott again. I am extremely dissatisfied and disappointed in the whole experience. Working in the customer service industry I know how to treat people, and Kendra Scott definitely doesn’t. They only care about money.

I contacted their Customer Service department and sent them a complaint about how we were treated. I got multiple emails the next day and two from the District Manager about how they would fix this problem. I even got to talk on the phone with her and tell her play by play of my experience and we were able to talk about it as business women. She understood that I was not complaining due to get a bigger reward but to assure that this never happens to anyone else and to assure a WOW experience for everyone. I also got an email from the manager of the store and was told that she sat down with her team to fix this problem.

I am extremely thankful that this all got fixed and that the Kendra Scott team didn’t take this situation lightly and actually cared about...

We did not have good first experience in the store. The sales associates we spoke with were nice and helpful, but when it was time for us to check out, we were served on by a store manager ( we did not know at that time she was a store manager). My mom’s birthday is in July. She wanted to use the birth month to get 50/ off and buy a necklace for my daughter. My mom was not with us, she has neuropathy and doesn’t get out from the house much. We had her ID but the store manager could care less. Then we were we could order online. I wasn’t quick to think and the transaction went through already. She probably was very busy, she had to leave and delegated the associate to finish the transaction. She was actually more understanding and tried to help us. They tried to cancel the transaction but I paid with the gift card and there was no way to refund. It was getting more and more complicated that I decided to just leave everything as is. I did not feel that they cared at all. We were just a...

Buyer beware! They don’t give refunds when you buy in store!! I boycotted this brand years ago when the two necklaces I bought for my daughter turned within a month. Now they sell fine jewelry, so I thought I would try again and buy her a gift for her 19th bday. Bought a gold ring on Friday, she didn’t like it, returned it on Monday! No refunds..store credits only! How does any store get away with that this day and age! I even told the sales girl that I was buying it for my daughter’s bday and can I return it if she didn’t like it she said sure…. But didn’t say for store credit! Now I’m stuck with a store credit I don’t want… my own fault I guess but I had no idea! Deceiving I...