Tiffany & Co. — Local services in Frontenac

I feel I was discriminated against in this Frontenac Tiffany Location by the store Manager Peter Fisher! I purchased a beaded Tiffany necklace no less than a few months ago. Finally purchased a charm I wanted to put on the beaded necklace. As soon as I took the necklace out of its little Tiffany blue bag. The necklace clasp was broken. I called the store on a Friday March 28th and spoke with Peter and advised him of the issue. He told me to bring the necklace in on Sunday to be replaced or repaired. So on Sunday March 30th. I arrive at the Tiffany location. As soon as Peter saw that I was the lady from the phone call on Friday! Which he acknowledged when I arrived at the store! He went from he could help me get my necklace fixed or replaced. To it was going to cost me 50% ($75.00 plus tax) of the value of the necklace. Which is ($175.00) to get the necklace repaired! Which is insane! I then asked to speak to another manager whom he claimed was not available. He gave me her card to call her. When I tried I got Hilary Grant another store manager voicemail on the first ring. But then magically a lady appeared from the back of the store walked by my necklace on the countertop. Look at it and agreed with Peter without even speaking or having any sort of customer service conversation with me. I believe that was Hilary Grant! It makes zero sense that I had to call the customer service number to have the representative on the call agreed that making a decision to charge me 50% of the value of the necklace for a simple repair was insane. I was also told that it was up to the store managers discretion what price they choose to repair my necklace! So she opened up a customer service complaint to be reviewed by a Tiffany and company General Manager! I’m still waiting on the outcome! BUT ONE THING IS FOR SURE I PURCHASE AT LEAST 2 to 3 items from this Tiffany location yearly! I WILL NEVER SPEND MY MONEY AT THIS LOCATION EVER AGAIN AND I WILL SINCERELY TELL EVERY FRIEND AND FAMILY MEMBER TO...

We experienced ridiculous discrimination at the Frontenac mall Tiffany&co.

My grandpa passed down my deceased grandma's tiffany wedding rings (purchased at tiffany&co new york) to me to give to my fiance. We went into our local tiffany location excited to have them resize the rings to fit my fiance. None of the employees seemed to want to help or make eye contact when we first walked in. Once someone acknowledged our existence we explained to them that we were in to resize my Tiffany rings. The woman looked at the rings and said she needed to take them to the back for a 2nd opinion.

When she came back to where we were waiting she told us that the rings did not have the appropriate tiffany markings. They told me it was not a Tiffany&co ring and that they could not resize it or work on it in any way. They then recommended me to a local jeweler and said it was the only jeweler in town they would send people to and vouched for them vehemently. I recently went into the jeweler they recommended and without me even mentioning I was sent over from Tiffany&co the woman working with us mentioned how pretty our Tiffany rings were. I immediately inquired with her further and she once again confirmed that the rings were very obviously Tiffany&co rings and had all the correct markings.

Long story short the employees at Tiffany&co either racially discriminated against me or financially profiled me as soon as we walked in and we didn't fit the bill for their Tiffany&co brand so they sent us elsewhere. Reading about other people's experiences there is no doubt in my mind there is a company wide culture of gatekeeping the tiffany&co brand for a SPECIFIC type of person. I was either too dark skinned or too poor for them to provide services to me. Maybe both. This brand doesn't...

On Saturday, November 12, 2022, in the early afternoon I went to make a purchase. I walked in the store and no one greeted me. I walked to the area of the items that I wanted to purchase and waited. Two salesreps were working with customers that did not make purchases but still neither acknowledged my presence. Upon finishing with a customer, the older gentlemen walked by me and assisted a Caucasian woman walking into the store who did not make a purchase. He still did not acknowledge my presence. I decided to walk out and while leaving a young man in the front asked if I had been helped. I responded, no. He asked if I needed help and I responded not now because I am leaving. I am writing this review because since the pandemic, I have noticed a complete disregard for acceptable customer service interactions. Clearly Tiffany's is not short staffed and customers should not have to wait any length of time once inside the store to receive a greeting. To that end, I will no longer patronize the store and make my purchases online where you are promptly greeted by an...