Rooms To Go — Local services in Fruit Cove

A Wonderful Shopping Experience at Rooms To Go

My wife and I recently had a fantastic shopping trip to Rooms To Go, where we found several key pieces to enhance our home. We were particularly fortunate to have James, a professional salesman, assist us during our visit, and he truly made the experience memorable.

From the moment we walked into the showroom, we were greeted with a warm atmosphere and an impressive selection of stylish furniture options. The layout of the store made it easy to explore various styles, and we quickly became excited about the possibilities. However, it was James' expertise that truly elevated our experience.

James approached us with a friendly smile, ready to help without any pressure. He took the time to understand our needs and preferences, asking thoughtful questions that guided us in narrowing down our options. His patience was remarkable, as he encouraged us to take our time and consider each piece carefully. It was clear that he genuinely wanted to ensure we found the perfect items for our home.

What stood out most was James' in-depth knowledge of the products. He provided detailed information about the daybed with mattresses that we were considering, explaining its versatility and comfort. He also walked us through the benefits of a standing office desk, highlighting how it could enhance productivity and promote better posture. Additionally, he introduced us to a stunning console electric fireplace that would not only serve as a beautiful focal point in our living room but also provide warmth and ambiance. His suggestions were tailored to our lifestyle, and he offered great tips on how to coordinate these pieces within our home.

After careful consideration, we decided on the daybed with mattresses, the standing office desk, and the elegant console electric fireplace. James made the purchasing process seamless, clearly explaining all financing options and delivery details. We appreciated his transparency and the absence of any high-pressure sales tactics.

Overall, our shopping experience at Rooms To Go was exceptional, thanks in large part to James. His professionalism, patience, and expertise transformed what could have been a daunting task into an enjoyable outing. We left the store not only with beautiful new furniture but also with confidence in our selections.

I highly recommend visiting Rooms To Go and seeking out James Bailey for your furniture needs. Whether you’re looking for a single item or a complete room makeover, you’ll be in excellent hands. We can’t wait for our new furniture to arrive and to enjoy our refreshed...

Don’t waste your time or money with Rooms to Go. I was coming home from work, just 20 minutes away, and they called saying they were outside. I asked them to wait—they left anyway. No second chance, no follow-up, just a card on my door.

You’re not even dealing with Rooms to Go directly. It’s a third-party delivery service, and you can’t talk to the driver. You’re stuck calling around, talking to different people who all say something different. It’s a mess.

I wasn’t trying to be a problem or give anybody a hard time—I just wanted clear communication and a little understanding. But nobody wanted to help. They kept dodging me and making it harder than it needed to be.

You can’t choose your delivery time, you can’t pick it up yourself, and you have to sign for it—which is damn near impossible if you live alone and work. No flexibility. No real help.

Logan, the sales rep, ignored my texts. The supervisor saw me in person and walked off. And they still won’t cancel my order or refund me.

Bottom line—Rooms to Go doesn’t care once they’ve got your money. Shop somewhere else.

Update: The day after I requested to cancel my order, I got a call from the store. The delivery manager, Paul, personally offered to come out and set up my bed himself. He stayed in touch with me through texts and phone calls, keeping me updated and reassuring me that he would deliver it himself. I admire that he showed up on his day off to make things right. Five stars for Paul—shout out to him for doing what others wouldn’t.

But I’m not going to sugarcoat it—what I went through leading up to that was frustrating. I’m not over-exaggerating. Every time I called for help—whether it was customer support or the location where I made the purchase—nobody seemed to really have answers, and worse, nobody seemed to care. I was asking for basic clarity, and all I kept getting was, “I’m sorry you’re going through this,” but no real solution. That’s what led me to try to cancel in the first place.

Paul did his part and went above and beyond. I respect that. But as a company, Rooms To Go still needs to fix the way they handle customer service and communication. Customers shouldn’t have to go through all this just to get their furniture delivered.

Because of Paul, I now give...

UPDATE 1/12/24 Not only did Justin give excellent customer service, but what we purchased went on sale a few days after our purchase. Justin made sure we got credit for the sale price and the difference was placed back on our credit card. Way to go, Justin!

Also, as a sidenote, when I came back into the store and I asked one of his coworkers that I was looking for Justin, “the party boy,” his coworker said… Justin doesn’t drink. Just to clarify what I meant by “party boy” was…, he really enjoyed his family at the holidays so much that he lost his voice. Drinking was NEVER in my thought process. I certainly don’t want to give Justin a reputation that he hasn’t earned. 🥴

I guess I should’ve nicknamed him, Justin, the best sales person I’ve ever dealt with. 😊 he earned that one. 👑🤴

ORIGINAL POST: We visited Rooms to Go after going to three other furniture stores. We met JUSTIN MARTIN and he showed us around with no pressure whatsoever. (SO REFRESHING) He let us lounge on the couches and we tested them out longer than most people would do. We tested every button, bell and whistle it had to offer. Justin said it was nice to see people actually testing out the furniture as if it was in their living room. We went back to a couple the other furniture stores to double test the comfort levels from our top pics at the other stores and came back to Rooms to Go and specifically asked for Justin. He was busy with another customer, but we wanted to wait on him for our purchase. This time we brought our blanket that we use at home to test to make sure it didn’t slide off the leather couch.🥴🤣 We made ourselves comfortable on the couch with our blanket while waiting for Justin and confirmed our decision was right. We nicknamed Justin, the party boy, since his voice was hoarse from the holidays with family. Such a great guy to do business with. We can’t wait for our delivery so we can start enjoying our purchase. If we need anything else we are definitely going back and asking for …….. 💕🎉JUSTIN * PARTY BOY...