Banter by Piercing Pagoda — Local services in Fruit Cove

I have been purchasing my jewelry from Banter for more than three years now. I am very happy and satisfied with the jewelry, fast transactions, reliable and on-time deliveries of the items, and the customer service in-store and online is great, especially at the Orange Park Mall branch, where Ms. Atlas and her team are great. But this last purchase I made online, one of the necklaces I ordered was tangled, and it's too hard for me to untangle a crumpled necklace. I went to the Orange Park Mall Banter store to ask for assistance to fix or refund the item. Ms. Atlas was very kind and patient to fix and untangle the necklace that I purchased online. Ms. Atlas demonstrates satisfying customer service with a positive, friendly attitude. She deserves to be recognized. I will recommend this store to my friends because of Ms. Atlas. God bless and keep up the great...

Jack at the Orange Park Mall is AMAZING!!!! I had a piercing done out of state, my earring fell out and I had not realized it until a few days later. Needless to say it closed and i unintentionally opened it by placing another dull stud in! The next day I saw it was infected. I was desperate I decided to get a gold set to keep them in for life. lol when we arrived at the mall I knew what I wanted and although it was closing time I told Jack what happened and that I needed a gold stud because I had none. I was directed to the right ones and I even got a pearl set for my daughter. The best part is that my studs have a silicone closure!!!! All I wanted was a small 2ml. I cannot thank Jack enough! Jack should run the whole kiosk!!! My kids and I are super grateful to Jacks kindness, truly a great employee! God bless Jack in a mighty...

My daughters were both having their ears re-pierced after the holes had grown together, and it was a very special event. Stephanie did an amazing job, especially with my youngest who was so excited to get it done, and then got terribly nervous when her turn came. Stephanie was a professional from beginning to end despite handling multiple customers alone. Reading the other reviews, I'll add that she wore gloves, and talked us through each step. She was considerate while remaining fully in charge, placed the girls in control of the process whenever possible, and educated them extremely well on proper care of their ears while they heal. If Stephanie is any reflection on the training and hiring practices of Piercing Pagoda, then I heartily recommend them...