Havertys Furniture — Local services in Fruit Cove

Went in to the store to purchase a living room set for our new home. Upon arriving the sales manager greeted us and was very pleasant. She showed us a few different options for a sectional and brought us to a chair in the back that had been marked down that would match the sectional that we were interested in. When we were shown the chair it had a matching pillow inside the seat. We brought the pillow to the showroom floor to see if it would match the sectional we were interested in. We opted to purchase the chair being that it was marked down and they would not be getting any more of that pattern. When I went to the store to pick up the chair it was wrapped and ready for me to bring home. Once I got home and unwrapped the chair I noticed that the pillow that was with it when we originally looked at it was no longer with the chair. I questioned the sales manager that assisted us and she "would look in to it". The next message I get from her is telling me that the pillow wasn't included in the deal (even though it was with the chair when we first looked at it) and told me I must have misunderstood the situation. I didn't respond to that message and the next message that I receive from her tells me that she spoke to her manager and that if we would come in and buy the sectional (which was over $2000) that she would "throw the pillow in" on that deal. So first she tells me I'm mistaking a purchase and then expects for me to spend more money at that store? We won't be shopping...

The only complaint I have about Havertys in over 25 years is that after spending over $9000 on a bedroom set, I couldn’t get a veterans discount because I couldn’t come in. They wouldn’t accept a copy of My husband and I’s identification cards and DD 214‘s. My husband spent 30 years active service in the Navy and I spent 26 years active service in the Navy. This is the first and only time I have ever been offended by Havertys! The reason I couldn’t come in with my husband is because he has Parkinson’s and he is unable to walk long distances such as from my car through a store. I am also disabled and unable to walk very far. I can’t leave leave him alone at home because someone has to be with him at all times. In the past I purchased a full dining room set with seating for 10 and a king size bedroom set, Now I just purchased a queen size bedroom set. So I have spent my fair share of money with Havertys! I appreciate the quality of your merchandise, that is why I buy my furniture from you. So my recommendation in the future, don’t require Disable veterans spending such a large amount of money with you to come in and present an identification card, if they can provide documentation over the Internet! I almost did not purchase the furniture because of that issue, if it wasn’t for the quality of your furniture I wouldn’t have! Thank you for listening! L. Disney,...

This should be five stars. The sales woman was great. The delivery and product delivery went well. We purchased the Guardsman Protection Plan due to a large sectional with two powered recliners. I even just recently purchased a single recliner to match the sectional Regis. Sadly the motors stopped working on the powered recliners on the sectional. One stopped while moving into position. I called Guardsman to respond to fix the recliners and was directed to complete an online request. The unintelligible foreign accent should of been my first clue that this is not a reputable warranty company. The fact that Havertys promotes the company as their warranty is alarming. Online reviews and the BBB reviews are poor for Guardsman. I completed the online warranty request and received one automated e-mail response that my request was received. Almost a week has gone by with no contact. Called them and all they could tell me was that they received it. Meanwhile I have two broken down Regis recliners. I recommend Havertys start covering their own furniture or use a reputable warranty company. I spent way too much money on “quality” furniture for it to break down within two years. The right thing to do is for Havertys to replace the recliners. Sadly companies just don’t do the right...