STACHE HOUSE — Local services in Fullerton

I guess it's time to find a new place.

I've been going here for several years since I live near by, but I'm done with this place after my experience today. I have not gotten a worse haircut than the one I got today since I gave myself haircuts during the pandemic.

I went in today and it was pretty slow and empty. Only one other person was getting their hair cut and there were a lot of people just standing around. So that means there was absolutely no reason for the way I was treated. No need to rush or be in a hurry. No one was waiting at all.

For some unknown reason, the person cutting my hair seemed be be trying to do it as quickly as possible. Not even taking the time to properly understanding what I wanted before starting. Perhaps it had to to do with the fact they weren't even looking at me after they asked. Just too busy turning around grabbing their stuff instead of paying attention to what I was saying.

I asked for a #3 on the back and the bottom of the sides blended into the top. What I got instead was #3 all the way up the sides like a flat top. I specifically pointed out the parts I wanted short when I was explaining what I wanted. It was supposed to be blended, but that never happened. The haircut was the most rushed cut I have ever gotten, with the barber hurriedly dragging the comb over my scalp in a way that was actually painful. Then they did the same with the clippers. Just go go go. Jab jab jab.

They never even asked how I wanted the back or anything. No questions at all during the perhaps 10 minutes total he spent on my hair. This is not an exaggeration. The whole thing didn't take more than 12 tops. Probably closer to 10. What's the rush when there are no other customers waiting?

I literally had to ask just to see the back of my head after getting my glasses and I was rudely told. "I already handed you the mirror." I had to explain the fact that I wear glasses and needed them to see the back. I even had to ask the guy to set them down for me in the first place. Just sitting there akwardly holding them in my hand aft if was clear the haircut had begun. Why do I even have to ask to see the back? Why are you rude and arguing with me when I do?

Then the haircut itself is very uneven in additional to being not what I asked for. Easy haircut, doesn't normally take much time, but you can't even get it even? That's the most basic part.

My haircuts there have been hit or miss before but I never took it personally since they normally appear to be trying to do what I asked for and at least do a good job otherwise. Not this time. It was like the guy's only goal was to get me to leave as quickly as possible and I did not feel welcome at all.

I am not going back. I don't know what happened today, but it's the last straw. I understand that sometime you don't get exactly what you want, but this is ridiculous. They didn't even try or seem to care if I was happy with my cut or the experience I had there.

If that's the way you want to treat customers,...

1st of all I'm not trying to complain about anyone because everyone there provides good service and has a good vibe. I haven't cut my hair with the owner or the new girl and 3 or 2 new guy barbers I believe. Now I'm not the biggest tipper and I pay what I can extra, but nowadays $35 plus a tip is a lot of money, so i will think a haircut you will appreciate it more if you know your barber of the day hook you up with a nice cut and not just sit you down for 15 mins. If you ask me who will I choose any day and I know they will give you a nice cut is the two girls that work there for the past couple years. Im honestly not just saying b.s., but they are the only ones who I'm usually on there chair for 30 mins or more and not in and out. Now, some might think that because they cut your hair in less time they did the same cut , but in my opinion it's obvious when someone spends more time on your cut because the fade is cleaner and this is the difference im pointing out that i feel i get when someone puts more time into your haircur. I don't like to be picky, so I never say anything to any of the barbers, but I'm leaving this review because I keep getting texts to review this barber shop and I finally decided to do it. BTW, I been going to this shop almost 5yrs now. In my opinion, every barber there has the skills to cut your hair, but sometimes I feel like they just not trying to spend to much time cutting one person's hair because they could make more money cutting someone else's hair or just do more haircuts in a day to make more money. Who knows. IDK. Anyways, I will prefer for this to be anonymous, but it's not and after leaving this review I hope i don't get a bowl cut for...

So disappointed in the service my son in law receives this morning at his appointment. I recommend Stache house because we had great experiences with the Harbor location thinking the Chapman location would be the same. Well it was absolutely the worst experience my son in law had. He booked an appointment for the Stache House special, which is like an all the works shampoo, cut shave, massage, etc. for $70. When he arrives not only did he NOT get the services he booked the appointment for, but was not greeted as well as other clients making him feel out of place. Then when he spoke about the remainder services, the barber acted like that wasn’t what was on their appointments and ended up just giving my son in law a haircut and poor shave that caused burning and skin irritation. To make it worse he was charged $60, for two services that were not even done correctly because the barber was too busy socializing with multiple people who came up and interrupted during to service. To top it off that said services that was reflected on the barber shop side sure came through on the thank you email/text asking how his services were. DO NOT GO HERE, ITS A HANG OUT NOT A BARBERS SHOP!...