Starbucks — Restaurant in Fultondale

This is the worst Starbucks ever! I live in fultondale so this is the closest one to me but everytime I've gone to this one there's been issues. They've forgotten about my order a couple of times even though last time is one was just me and another customer on there. I was standing there waiting on my order and they didn't even have it ready because she said she forgot like y'all aren't even busy how'd you forget? And why else would I be standing there for?? They've gotten my order wrong numerous times and even gave me the wrong drink that wasn't even the one I asked for. They never have items you want, they always say they run out. They even told me one day they ran out of coffee and couldn't make coffee drinks. How do you run out of coffee at a coffee shop?! I e also been told plenty of times they couldn't make cold beverages just hot ones or that they didn't have ice for the drinks etc. I'm so over this Starbucks location, it's the worst I've been too. I wish they'd just close it or open another coffee shop nearby so I don't have to go this...

So, I just left the Starbucks, I went in and ordered the same Java Chip that I’ve been ordering for years.

When she gave it to me, it looked strange. So I asked”Should there be something on the whip cream”. She gave me a very confident “No, if it was a Mocha Cookie Crumble it would”. As I’m walking off, I pull up my past orders on the app. There it was, drizzle on top of the whip cream. I started to keep walking but I went back, by that time she had walked off, so I showed the other girl and asked her to relay the message.

I don’t believe in the customer always being right, but this time the customer was right. So, how do you work somewhere and don’t know the product...

just have to give a big shoutout to the team at the Starbucks in Fultondale—especially Kenjuan and J! Every time I walk in, they greet me with genuine smiles, great energy, and consistently amazing service. Kenjuan has such a positive vibe and always makes sure my drink is perfect. And J? So kind, professional, and makes you feel like a regular, even if it’s your first time.

It’s more than just coffee here—it’s connection, kindness, and that little extra brightness in your day that we all need. Keep it up, y’all! You’ve earned a loyal...