lululemon — Local services in Gaithersburg

I just had the weirdest experience at this specific location. I was making an online return, something I've done plenty of times--including at this location. Someone who appeared to be a manager was very friendly and welcomed us to the desk, and began to help us out. She quickly mentioned that she will need to process the return to the card which had the same 4 digits as what was listed on the receipt, and I mentioned that I had used Apple Pay--she said ok no problem. I tapped my Apple Pay card to complete the return transaction (the same one used for my purchase). She processed the return as usual, but then in a thinly veiled aggressive tone said "I made the return for you this time to give you A GREAT GUEST EXPERIENCE but for future reference, you need to have the SAME CARD with the SAME FOUR NUMBERS." I was very confused since nothing aggressive had happened before this, and I mentioned again that I tapped the same card I used for purchasing my returned item online. She basically said "well on the receipt it ends with xxxx but when you TRULY do Apple Pay it should end with 0000 on the receipt." This is laughable because my father works at Apple HQ and has worked on this technology so I knew she was mistaken, but I gently thanked her for her assistance and reiterated that I don't have a card that ends with xxxx, that was just the mask for my actual card number. She replied "AS I SAID, I MADE THE RETURN THIS TIME ONLY FOR A GREAT GUEST EXPERIENCE." I truly do not know what her problem was, but my husband and I left very confused by her tone and actions. The passive aggressive reiterations that she's providing us a great guest experience while she was berating us unprovoked left us feeling anything but great. Perhaps this manager/employee needs to be educated on payment systems before she uses her lack of knowledge to take her frustrations out...

I am a loyal Lulu customer used to love shopping at this storefront and but the new staff and lack of customer service have been a disappointment. Recently came in and was ignored, only to be privy to high school ish antics overhear/witness borderline rude comments and passive aggressive behaviors as customers were exiting the store. I will gladly take my patronage to Alo or other stores where staff act...

Where is the zero stars button?!? I entered the store Saturday evening for a quick shopping trip while waiting for a dinner reservation at a near by restaurant, no greeting, how can I help you....nothing. After a quick lap around the store I realized my business wasn't wanted at Lululemon Gaithersburg, MD. As an avid Lululemon shopper this was definitely a first. BOOOOOO TO YOU LULULEMON...