Geek Squad — Local services in Geneva Township

4th time bringing my laptop here and the only reason I still come here is because staples is super expensive. The first time I came here I dropped it off for a basic virus removal and for them to install my new antivirus software. They gave it back to me forgetting to install my antivirus software so I immediately got another virus and had to bring it back. Then when I went to pick it up a second time, the agent dropped my laptop in front of me, broke my CD tray and ripped my power cord and refused to acknowledge he did something wrong. After fighting with geek squad for a week they agreed to replace my now broken laptop. Last year I brought in my laptop for a tune up and another virus removal. They said it would take 2 days and had ne make an appointment to pick it up on the 3rd day.bi did and then they cancelled it with no explanation and no update to when I would get it back. I couldn't get ahold of them until the next day to which the agent said it wasn't done yet and he would need it longer. When I asked why they would need it longer just out of curiosity, the agent refused to tell me what was wrong with MY laptop. So I had to go in to talk to someone else to find out that the virus removal would require them to completely reinstall my windows software and wipe my laptop. They then admitted they weren't planning on calling me and telling me about this, they were just going to do it. Today I went to pick it up after they ran a diagnostic test for me and found a lot of issues with it that I don't think I'm going to fix because I'm getting a new laptop soon. I kept trying to explain that to the agent but he would cut me off or leave to go get paperwork so I had to ask multiple times to get my laptop back. Finally he was like you said you wanted to leave it here and when I explained once again what I actually was going to do he insisted I never said that and then gave it back. Hopefully I dont have to come back anytime soon but I've yet to have a good...

I needed an appointment ASAP so I drove out 35 minutes because they had the earliest appointment I could get. The employee had NO desire to help anyone. I dropped my computer and it’s working but some things are not working properly. He tell me it’s $85 to send it in and then more to fix it once diagnosed. I explained that I purchased a new laptop but want to keep both. I asked him how to transfer the data over and he said “you want me to do that?” I said no, I just asking how I would do that and he told me to Google it. Wow. Like I said, not desire to help. I walked away as he was not worth my time and clearly neither is GeekSquad. I’ve used them before and the last couple times they are horrible. Start coaching people. I love how you offer this as a service when we are buying items but when you need them they don’t...

My stepfather brought his laptop in for repair. He was told the hard drive had crashed and that nothing could be done to recover it. The staff then convinced him to purchase a brand-new HP laptop for $1,400. As an IT professional, I wasn’t initially involved—my stepfather didn’t want to bother me and trusted the Geek Squad's advice. But something didn’t sit right with me. I powered on the supposedly "broken" laptop and quickly discovered the issue: a corrupted explorer.exe file. It took me less than four minutes to fix. So, either they took advantage of an elderly man, or they employ people who have no idea what they're doing. Either way, it's unacceptable. I strongly suggest taking your business elsewhere, even if it costs a little more. Honest service...