Giant Food — Local services in Germantown

As a former Giant food’s employee, I understand the company’s view on customer service and how it’s the key ingredient to remain in the top food store chain. I’ve had family, who also worked and retired from Giant Food’s, even starring in a commercial. I still grocery shop at Giant, and until today, get my medications from the Pharmacy. I will no longer use this Pharmacy at this Giant due to a few unacceptable interactions with a Pharmacy staff. I understand that employees are human too, and occasionally have “bad moments”. But one of those “bad moments”, can have devastating effects. This review relates solely to the Pharmacy employee at this location. I was in a workplace incident last year, breaking my back, and am being treated with controlled medications, prescribed by my doctor. Understanding the current and difficult nature of some medications, it’s personally difficult enough of feeling judged when picking up the medications. One of the few interactions with this employee, I’m vividly reminded of every day... I remember standing at the counter, giving my information to pickup my prescription as the employee is typing into computer for what seemed forever. Eventually I was told that there were no medications to be picked up in the system. I explained that it is under a “Workmans Compensation claim”. I assumed that there was a different, and secured system to check due to more typing and then scanning a band on the employees wrist. At this point, the body posture, facial expressions, and conversations from the employee felt a bit confrontational, as she said that there was no medications in the system. Employee then said, “We’ll call you, don’t come here until we call you”! I then told the employee that I was not satisfied with the interaction between her and I, and I no longer wanted her to assist me when I came to pick up any medications, and I left to continue grocery shopping. I was completely out of the much needed medication and was having major pain, anxiety, depression, and withdrawal into the next day. I spoke with my doctor to confirm, and he advised that the medication was in fact sent over to the Pharmacy. The next day I spoke with Cassidy, who was an absolute caring and helpful employee, about the medication situation. She advised me that the doctors prescription was in fact in the system, and they were available when I was previously there, and could not understand why the medications were not filled and released to me. She apologized and said, “Sorry”, to me and said that she would do everything in her power to get the medication, of which had to be ordered, to me as quickly as possible. I eventually did get the medications, and Cassidy remained very compassionate and helpful whenever I spoke with her reference my medications. She actually went as far as to seek “pre-approval(s)” for certain medications so that it would minimize any delay. I give Cassidy 5 out 5 Stars for her customer service. I will continue to grocery shop at Giant, but will no longer use this Pharmacy. At the very least, the employee needs to understand that even when the pharmacy has a line full of people, the phones are ringing nonstop, the prescriptions are flooding over the counter, that she has to regroup and deal with every customer as if it’s her own family members. Interactions of this sort may have a life changing situation for those in less control and will undoubtedly cause and bring unwanted attention to the entire...

I was in a rush to make hundreds of deliveries as always. I cover Germantown often: and was making a delivery at Giant. For some reason, I kept losing signal when I got there. However, I made the attempt to still complete the delivery. My G.P.S signal totally disappeared. Emilee tried everything she could to help. I explained to her I had a package I was trying to deliver. However, I could not make it to the next screen. She was so patient about the whole entire thing. She has a fun and entertaining personality as well !  She was so cool about the fact that the signal was gone. So I tried walking through different areas of the store to see if the signal would recover. I even made an attempt to walk outside. But the problem though: is that I would not be able to confirm that I delivered the order. I could skip on the itinerary and just go to the next stop: or I could also call support to try to help. I felt kind of bad that it was taking forever to try to deliver the package. I know others would have reacted differently: but Emilee was so nice about the whole entire thing. She was cool about it: her personality says a lot.  She really seemed so fun to be around! And so I wanted to say thank you to her: for trying to help in everyway she could. I liked her personality so much! She made the whole experience so fun! I was comfortable: I did not feel rushed or anything. She took the pressure and anxiety away. I feel rushed at other locations I have gone to. Thank you for your patience: I will always remember the way I was treated there. I finally got the signal before I left! Thank you to Giant for the wonderful customer service...

This is my local Giant and it meets all my needs.

My favorite part about this is the scanning handhelds (pictured below). I can go around the store, scan and pack my own groceries, and be out of checkout pretty quickly.

The employees are all pretty great! When I use a cashier, Marc is excellent. Extremely friendly, very engaging and knows his products. Loren and Justin are also fantastic and very friendly. The Pharmacy department staff are also friendly, helpful and will quickly answer any of your questions. Occasionally I will need help in the Meat Department and a press of the buzzer next to the door and they quickly come and help you. I don't use the Bakery, Seafood or Deli very often.

What I most like about Giant is the variety of options I have. Some stores only have a few options, but I can get many different brands here and I am not limited.

The store is also clean and well stocked with items.

Parking is plenty, and there are many other stores nearby to meet your...