Corks Wine and Spirits — Local services in Germantown

I have been a satisfied customer of Corks for awhile now, but a recent experienced has soured me on them to the point that I won't be shopping there anymore.

A friend purchased a gift certificate for us because they knew we bought our wine there. When I attempted to redeem the gift certificate they wouldn't accept their own gift certificate. From mid Sept until mid Nov I have attempted to redeem this gift certificate several times. Each time I was given different instructions on what "I" had to do in order for them to redeem their own gift certificate.

Each attempt I made to comply with their "process" ended in failure. They assured me they would resolve the problem but they never did. They took my name and phone number and told me they would call me, but they never did.

Two days ago I stopped by the store to see if the problem had been resolved only to find out that it still had not. I assume the person I spoke to was the manager. My patience had run out and I told him to fix the problem by granting me the value of the gift certificate toward a purchase, but he refused and then told me basically that it wasn't his problem. They were working on it and would get back to me when they had a solution. What solution? It's a gift certificate issued by your store. You got the money so why is it my problem and responsibility to get the problem fixed? I'm the customer you are suppose to be helping me.

I tore up the certificate laid it on the counter and told the manager to forget it. I was done playing games. I left and have no intention of doing business with them again. They made $25.00 on the deal but lost my business. Their net loss it probably about a thousand bucks a year, but they saved $25.00. Great customer service guys.

I owned a business for 38 years. I would have, and sometimes did, take money out of my own pocket to make a customer happy when the amount of money was basically petty cash. They are obviously a high volume store so I seriously doubt $25.00 would even qualify as petty cash to them.

If that manager worked for me he'd be...

BUYER BEWARE! Just went to Corks to exchange a bottle of liquor purchased yesterday. The top was defective and it leaked on the paper bag and my car seat. I was told by manager that they don’t return/exchange anything for any reason. New, firm policy by owner. Very disappointing when the manager entrusted to manage the store can’t make a common sense decision. We have spent thousands of dollars at Corks over the years and they won’t exchange a $30 bottle. Terrible policy. Corks must have more customers than they need if they’re willing to alienate long time customers. No longer will be our go to...

OMG! If you haven't been here than you are really missing out. Even if you just go for their beer membership club, it will pay for itself to fold. Anytime myself or my fiance of gone we have only been helped with the most knowledgeable people and I go out of their way for you. Plus they have a very good selection of growlers for you to choose from. And from my experience they're on the cheaper side than most other liquor stores around here. This was easily a...