Malco Forest Hill Cinema Grill & Bar — Local services in Germantown

Great theater, atmosphere, and seats.

One complaint: the young lady in the theater asked “can I see your tickets” while we were in theater abt to sit down. She asked to “help” us find our seats although we can read and see perfectly fine, and we were already on the row where our seats were located. We go to this theater (and other malco theaters) often and this has never happened before. Customer service is extremely important and you want to be sure to NOT offend your guests. Next time, perhaps, she should ask movie goers who are already in the theater “do you need any help finding your seats” opposed to asking “can I see your tickets”. Friendly and helpful customer service goes a long way and makes a lasting impression. What was probably meant to be helpful came off as offensive due to phrasing. You guys should train young (teenage) workers better. But overall, it’s a...

Apologies.. This post is for Collierville, not Forest Hill. The best things about this movie theatre are Becky, the seating and the main woman manager. They hire what seem to be toddlers, who are slower than molasses and ruder than one would expect. Don't get me started on the popcorn. Cold and stale every time. This foolishness about making in back shoving in huge bags and then" rewarming" it is insane. The price of the movie and the highest popcorn ever. Please make it warm and fresh and enjoyable. The good old fashioned way with kernels and FRESH. SERIOUSLY, with the technology there is, why no one came up with a better popcorn plan. Ugh. We have the best seats in Memphis though, and stretching with a good blanket is awesome. Just get the attitudes and popcorn cool and you...

Nobody manning the front at 8:30pm. Lights dim looks like concession is closed. Movies don’t stop showing till late and concession should not be closed till after the final showing starts. Very disappointed in the operation of this location. Nobody was in the hallway either meaning anyone could go in and watch a movie for free. Nobody could be found for 20 minutes We hollered for assistance and called 3 times and no answer then 5 minutes later magically 5 people come out of the back. Another customer came out of his movie wanting a drink and couldn’t get one. Ridiculous and don’t blame it on covid. We usually enjoy this location due to less people in the movie but now it’s...