Banner Urgent Care | Gilbert, AZ | Higley Rd — Local services in Gilbert

Appointment time was scheduled for 4:30pm, the lady at the front desk was friendly and got us checked in right away and since we were there for a sports physical, I was charged $40 since they don’t use insurance for physicals. The medical assistant called us back in a timely matter, she took my son’s vitals, examined his vision, then sat us in an exam room and told us that the provider would be with us shortly. About 10 minutes later, Wendy (the provider) walked in, mumbled something under her breath, and walked right out so we continued to wait. After patiently waiting for 50 minutes, I walked out of the exam room and asked if we were next because we had been waiting for nearly an hour and I was told that we were next, and that a provider would be with us shortly. About two minutes later, the medical assistant walks into the exam room and was about to hand me a copy of the forms for the physical and I let her know that I had been waiting for over an hour and that a provider had not seen my son. The medical assistant apologized and said someone would be with us shortly. After waiting for over an hour, I once again exited the exam room and let them know that I had my other child in the after school program and that needed to be picked up by 6pm and once again, let them know that I had been waiting for over an hour and that our appointment was for 4:30 and that it was now passed 5:30. I requested that they return the paperwork for the physical that I had filled out prior to the appointment and Wendy (the provider that never showed up) then jumped in and said that I couldn’t have my paperwork back and gave me a blank form because she had already completed the original form. Then she had the nerve to say ,“I was going to help you if you would have waited five more minutes since you guys were next.” I let Wendy know that we were next one hour ago and that I wasn’t going to wait another five minutes. I ended up going down the street to another Banner Urgent Care and we were in and out within 15 minutes. I did have to pay another $40 but the original urgent care that we went to on Higley and Baseline is going to refund me my original $40. The service we received, or should I say didn’t receive today, was 100% unacceptable! It’s sad that the office staff does their best to stay on schedule and they’re super friendly only to have the patients visit, ruined by a bitter provider who clearly hates her job.

I called and left a message for the office supervisor and I will be filing a...

We arrived shortly after opening but didn’t realize the importance of scheduling online. We were told as a walk in, there would be an hour wait. However, after 2 hours and everyone that had arrived after us (both walk in and online check in) being taken back, I asked why. I was told we still had our place in line and that people who were sick were taken back first to avoid getting others sick, but most everyone who walked in had injuries.

Once we were taken back, my son lost his place in line for X-rays and had to wait another hour. They told us the woman that arrived after us with the same wrist injury was getting her X-rays. By the time the nurse told us my son had just sprained his wrist, it had been 3 hours.

I drop my son back off at school, only to get a phone call from the radiologist, who I guess didn’t look at the X-ray while we were there, and said the nurse missed seeing a fracture.

So I picked my son back up and we went back for a splint. By dinner time, he was in tears because they cut the splint to the wrong size and it was literally cutting his arm at the crease of his elbow. No one told us where the fracture was and I never got any discharge paperwork explaining his injury. Now I need to go back again tomorrow (a third time) to have them fix it because the orthopedic doctor is closed on weekends and he can’t get my son a cast until Monday.

Horrible experience. Oh, and you are told at the desk you need a print out of billing to show you’ve met your deductible or proof of your medical insurance plan benefits because their system can’t tell if you have a copay. If you can’t provide proof of no copay, you are automatically charged $75 per visit. Keep in mind, Banner has all of our insurance info already. Not sure why I need to provide info they already have.

Would not recommend.

*edit: Instead of going back today, I scheduled my son at the pediatric urgent care that is open on Saturdays and it could not have been a more different experience. They fixed the splint, printed the radiology report, actually told us where and how he fractured his wrist. He’s not in unnecessary pain and has the use of his fingers again. I will never go back to this location for any member of my family. It will be worth the drive to...

I was at this location just over a month ago for the flu and was so grateful for the quick care I received in the office. What a vastly different experience I had this time around. I visited the clinic for a cold I have been battling for nearly a week, otc medicines not really providing any significant clearing of my cough and congestion. I had also noticed this turning green which does not take a medical professional to know that green is indicative of an infection present. I also had significant pain in my back and chest from the several nights of hacking that ensued. Emily Jose treated me, well sort of, I was in disbelief that I was told this was viral and given a script for an antibiotic that I could fill 3 days later if I needed to. I proufen for my pain. The visit lasted 5 minutes tops, and I contested for the first time ever stating that I was going on a trip the following week (my purpose of going in to get something stronger to get me over the hump so I am not sick on my vacation). I had asked for the same syrup medication prescribed to me on the last visit as I particularly needed relief at night time with the coughing and that had helped me before. Her response was “ we don’t do that anymore”. It was a common syrup I recall. Then I had to ask for something significant for my cough as it is causing pain which she seemed inconvenienced by ( mind you this was a key component of my visit ). Seeming put off by my request she said she would call something in. No paperwork given on it and had to ask more questions at the pharmacy. I looked back in my paperwork from my previous visit and this was a codine liquid which I can understand the background behind. I was simply asking for what worked in the past and felt somewhat like I was being treated like a seeker which made me feel even more uncomfortable in hindsight. I really had such a nice provider previously and was so sad that this visit was a complete 180. I really don’t want to spread this during travel and am hoping I feel well enough to enjoy my upcoming vacation. The office staff are all wonderful; this experience definitely made me uncomfortable enough...