Zales Outlet — Local services in Gilroy

Got excellent customer service on June 11, 2017, from Ms. Ramirez, and the following day from a young, sleek suit guy. Bought a gorgeous enhancement ring. The excellence of customer service ended there. When returning home, I unfortunately lost both the ring and the receipt. I contacted Zales customer service in order to get a copy of the receipt to file an insurance claim, and was told that I would need to visit the store.

As that was physically impossible, I wrote the store a letter a month ago. I consider it a very bad customer service NOT TO REPLY AT ALL. Emails are delivered in seconds, and it doesn't take a lot of time to write one. It would be polite to let me know whether or not it is possible to get a copy of the receipt - I provided them the information needed. If that is not enough, it would be nice to know. I loved that ring, and believe me, it hurts to have it lost before even wearing it. All I was asking...

My fiancée and I had an excellent experience at the Zales Outlet in Gilroy. On our first visit, Taylor helped us out and was extremely helpful—professional, patient, and knowledgeable. The two other girls working that day were also super friendly and welcoming, which really added to the overall vibe.

When we came back the next day to pick up our jewelry, Tina—who was also there the day before—helped us and was just as amazing. She was down-to-earth, positive, informative, and made the whole process smooth and thorough.

Huge shoutout to both Taylor and Tina for making this such a great experience. We really appreciated the customer service and will...

Astrid was amazing!!! My husband ordered a ring that was online only for a Christmas present for me. Unfortunately, a stone fell out shortly after receiving it. My husband called and spoke with Astrid and she told him to bring it in. While I absolutely loved the original ring, my husband took it upon himself to upgrade the ring without me knowing. Astrid showed him the perfect ring, sent it out to have it sized and we picked it up tonight and all I can say is WOW!!! Astrid is absolutely our go to person for all things jewelry from here forward!!! ...