Best Buy — Local services in Glenarden

I decided to visit this Best Buy (8/30/2014 about 2:30pm EST) to get advice on an in-dash GPS receiever for my car and price installation. My experience from this visit has left me no choice but to never patron Best Buy again. The only problem - which is the biggest problem for this store is the customer service and the quality of people that are employed there. I wasn't greeted by the Asset Protection (yellow shirts) as I entered the store. The guy that was there, had his shirt untucked, he was on a personal phone call with it resting on his neck as he was hunched over the concierge type desk. - I noticed it was unprofessional, but didn't care since I was on a mission to get my GPS receiver. I continued walking to the rear of the store to the GPS/Car audio section. I waited and looked at receivers for over 20 minutes and no one offered me help nor were there anyone present to ask for help. I checked the neighboring departments (Home Theater to the left and Tablets/Laptops/PCs to the right) for help, but there was either no one there, they were already assisting a customer, on the phone (personal) or behind a counter talking (about anything but Best Buy). I went toward the front of the store and asked anyone with a blue shirt for assistance, the first guy that I was able to flag down seemed to work in receiving. He requested someone help me on his walkie-talkie and told me someone would be over to help in GPS area, which sounded great to me, because I'm a patient person and I was very interested in buying the product. I waited again 15 minutes - no one showed up. I walked back to the concierge to speak to the Asset Protection guy to ask for help again. He didn't seem to care very much and requested someone help me and quickly went back to his phone call. I told him I needed someone to meet me here, because I've been waiting over 40 minutes for help and that I did not want to walk back and forth if no one showed up. I could tell by his body language that he became annoyed with me. He stopped in mid sentence to listen to someone in the radio and he quickly tells me: "we don't got nobody to help you" I couldn't believe it...you don't want to take my money that goes toward your paycheck and then you use bad grammar (double negatives) when speaking business with a customer? I walked off and asked the next blue shirt for a manager; of course she told me to wait right here and a manager would come. Ha! nice try. As I am getting ready to leave the store a tall slim caucasian Best Buy employee (David) asks me if I needed help and assisted me with my questions on the reciever and installation in under five minutes. I asked him who was the manager and he pointed me to a gentleman named Brice. I spoke to him about the situation, but I felt as though it went in one ear and out the other. He offered me $30 off my purchase, but - I didn't need a discount - I am not poor. What I needed at the time was good customer service from a knowledgeable source so that I can go on about my day, but instead I was faced with attitudes, incompetence, poor salesmanship and customer service. The thing that baffles me is that I was going to spend upward of $1,000 today with the price of the receiver and the cost of Best Buy installation (yep, I was going to let them install it as well) - but I decided to buy it from Amazon. It was cheaper there anyway. Stay away from this location - you'll only be...

ZERO Star-Racist Behavior and Disrespectful Attitude towards the Customers. August 23, 2023 at 6:00 pm, my husband and I went to the Best Buy store in the Woodmore Shopping Center to buy a new phone. We waited at the counter for 20 minutes (I timed it) for a salesperson to make eye contact with us. After 10 min. of waiting, I noticed the salesperson would leave the counter walk around the store, and only help a certain group of people. The salespeson returned to the counter and look at us - with the expression why are you still here. Finally, I had to asked can you help us. I processed to tell the salesperson what phone we wanted, and we needed the phone working before leaving the store. The salesperson told me “they have to charge me extra to for activating and transferring the data and it will take about 2 hours”. “The salesperson also informed us he did not have time to do the transfer because it was time for his break” This is after, I noticed he did not charge the extra fee to the person in front of me who bought a new phone and had their data transferred for free. I told the salesperson and the manager what was happening, and the manager told me "You can buy the phone somewhere else and a nice day." After having such a negative experience at the Best Buy in the Woodmore Shopping Center, I would like to make some recommendation for improving the way customers are treated at this store (1) Remember the customer is not the enemy. (2) Hire a more diverse work force- It will help with the racism my husband and I experienced. (3) Re-train everyone working in that store. (4) Hire all new salespeople to work at the counter in the middle of the store -reviewing the security camera and review how customers are treated will help in the re-training process. (5) Hire new managers who understand that the essential part of their job is to promote customer service. If the store employees/managers do not change their racist behavior and disrespectful attitude towards the customers, it will be just a matter of time before this store will close. Remember Prince Georges County have more than one race of people living and shopping in the county. In closing, I went to the T-Mobile store in...

The customer service at this best buy is atrocious. I walked up and stood at the cell phone area for 8 mins while 2 employees stood and watched someone fill out a credit card application talking only amongst themselves. I already knew what I wanted, I just needed someone to open the case for me to access it. I didn't want to be a bother and cut in front of anyone to ask my simple question so I just waited until they finally made eye contact with me. The lady Brandi said "hello" with disgust. I didn't want to be rude so I said, "I just had a quick question of how I can get my item". She again stared me dead in the eyes and said 'hello" as though she didn't hear my initial request, so I repeated that again quickly so I wasn't taking away from the 2 people in front of her. She again with disgust for a third time said "hello"...I was confused..then with an attitude she says "What? You're too good to say hello? I'm clearly with a customer I'll get to you when I get to you. Wait your turn". EXCUSE ME? this was completely unprovoked on my end. Also how can you be in customer service with such an attitude. All I wanted was to pick up an item, not be spoken to in such a condescending, rude, unprofessional manner. Keep in mind there were TWO employees at a desk literally just chatting with each other. Brandi then proceeded to have a conversation with her coworker for another 7 minutes and ultimately didn't help me at all.

Another employee came to tell her about someone at customer service who was being difficult and she cut him off saying "HEY,! Just stop. I want the short version. I don't care about all this other stuff" . Then subsequently spoke badly about that customer in front of the group waiting for service. TERRIBLE experience. Fire this lady. If you can't be polite or professional, you shouldn't work in retail customer service. Customers shouldn't be punished for trying to patronize your store. To think she could be a manager is insane. Best buy needs to do a better job of hiring customer service. You need 2-3 employees to answer every single question...