KAY Jewelers — Local services in Glenarden

If I could give this place ZERO stars I would. I NEVER EVER write reviews but this experience today was absolutely horrible. My fiancé purchased my engagement ring from the location in Pentagon city withOUT problem but we decided to go to this location bc it's closer to our home. We purchased our wedding bands on labor day, I purchased an enhancer and was told that it would fit my ring but it just had to be sized to fit, so we sent it off (engagement ring and enhancer). We also purchased his ring but had to be special ordered to fit his finger. We left empty handed that day. Received a call saying my ring was ready for pick up. However once arriving to pick it up noticed it was ALL wrong, my engagement ring was increased in size to a 10, which was falling off my finger and the enhancer was my correct size. So they sent my engagement ring back to be put back to regular size. I left that day with only the enhancer. About another week had passed, another call received telling me my ring is back. Went back to Kay's, without enhancer (my fault was just excited to have my ring back) got home tried it on with the enhancer and NOPE doesnt fit. The base of my ring would not allow the ring to properly fit in the enhancer. Drive BACK to the store, to be told that they need to send it off yet again to make it fit. This would be the third time and I refused. The associate told me that I never should have been sold this enhancer bc it does not go with my ring. My fiancé found the band that goes with my ring online, so we asked if we could exchange the enhancer with the matching band and she said yes. So we placed that order. Another week passed, another email received, saying rings ready for pick up- my fiancé 's ring. We get there, they cant find it, 30 mins later finally they found it, was under an employee's name, which we were told they do to rush the return on the ring but no one communicated that with each other so they were running around looking for his ring. Needless to say, they had the ring. She, the associate, Michalah, said she needed the ring that they gave us when we purchased his ring so they could exchange. Well we were never given a ring when we purchased his ring but yet they swore they gave us one. She said that when we purchased the ring, we should have received the ring that was in the store and they place an order for the same ring but in his size so that when his size ring comes back we'd make an exchange, but that never happened!!! She said she'd have to look a video surveillance from that day to make sure we did not leave without a ring. She went in the back for about 15-20mins, came out and said we can come back on Monday (today is Saturday) to see about getting the ring bc she needed to speak with another employee who was not there today. I asked her what she found on the video tape and her response was that she needed to review this with the other employee. Then security walked in!! I said, "you called security?!" She said, "No, he is just visiting." The security guard says, "I'm not here for you, I'm here to get my ring sized." He kept walking back and forth around us, gets some hand sanitizer and leaves; NEVER gets his "ring sized". I tell the associate that I'm not leaving his ring here, coming back on Monday, which would have been the FOURTH time coming back bc of KAY'S ERROR. I ask for a total refund, giving them back their bands and she agrees. If they really thought we were given a ring and was holding it why would they give us a refund and let us walk out the store? Their whole operation at this store is unorganized, unprofessional, scattered, poor communication with no one knowing what is going on. Thank God we ordered our bands early enough and are not pressed for time but I am back at square one all bc this store continues to mess up; each and every time we walked in this store there was a problem. Im sorry I wasted my time and money; money in which I received back but time I never will. STAY AWAY FROM THIS PLACE, ITS A JOKE, and never ONCE did...

I recently visited Kay Jewelers (Woodmore Town Center) extremely frustrated and defeated. Immediately after entering the doors, I was greeted by a sales associate (Wendy); I quickly explained that I had tried on two different occasions to get a gold chain repaired, I further explained the previous locations had claimed they repaired the chain. But in this latest occurrence, the chain actually snapped in two.

I further explained that I honestly no longer wanted that necklace as it would only continue to cause issues in the future.

I explained I was told on the third attempt to repair the chain it would then be replaced completely. However, I would be responsible for paying for the new insurance coverage.

I was not satisfied with this information and I felt “Why would I put insurance on another faulty item?

Wendy quickly grabbed her supervisor Christine for additional assistance.

After further explaining, I was told that I would be able to exchange the faulty item for another product (equal to the original item).

I was relieved that I would be able to exchange for another product but also disappointed that this wasn't explained during prior encounters at the previous locations, this was available to me.

In conclusion, this is just a shout-out to both sales associates as they took their time, explained, and allow me to compare items and prices until I was satisfied with my new purchase.

I am an avid Kay Jeweler customer so this experience today (9/21) did leave a lasting impression and I truly appreciate both associates for their incredible customer service and above-and-beyond experience.

Thank...

I am so sad I have to write this review but after the experience I just had I felt it would be a disservice to any future customers if I didn't. I would like to start by saying my husband and I have been repeat customers to Kay Jewelers, in fact, to this location in particular. We brought our wedding rings and other jewelry from Kay's. My sweet husband brought me a really beautiful but expensive Mavodo watch for Christmas. The gesture was thoughtful but we cannot afford it at this time. My intent was to take the watch back immediately but with conflicting work schedules and a young child I was finally able to take the watch back today Jan 22, 2017 (32 days after it was purchased). Just to be on the safe side my husband called customer service to inquire how much time we had to return the item, to which he was told 60 days. When I took it back today the store manager told me it was out side the 30 day window and we could not return it. Mind you, it is 2 days past the 30 day window not to mention my husband was told we had 60 days to return it. To make sure I did my due diligence, I called customer service. The representative told my that the decision to have the item returned is at the total discretion of the store manager. I explained we are going through a financial hardship at this time and really cannot afford the item. The rep reached out to the store manager on our behalf and she still refused to except a return. This shows the that Kay's does not value their customers and is lacking in compassion and empathy. Please spend your money somewhere where you will be appreciated.

Signed,

A former Kay...