A Star Furniture — Local services in Glendale

DO NOT BUY FROM THIS COMPANY! DO NOT BE FOOLED BY RECENT 5 STAR REVIEWS, THE ARE FAKE AND ARE THERE ONLY TO HELP THEIR RATING FROM DROPPING ONE STAR WHICH WHICH THEY DESERVE.

I will preface this by saying I tried to work with this company given the fact that they honored a mistake on their website, with a price misquote. It listed the chair and sofa as a set for $249 (See photo below). So I tried to work with them. But the fact remains that this is BASICALLY GLORIFIED DOLL FURNITURE!

I need furniture for my loft space. Once delivered I notices the sofa looked nothing like the photo on their website. The cushions were not full, they were flat and you could tell they skimped on the fill because I could pull on it and it looked like loose skin (see photo below) I chalked it up to it was in a box and it just needed time to fluff out like the advertised photo. After a week, it still looked the same. I contacted store and talked with a woman named Javier. She said they would replace the sofa if I paid $100 dollars. Initially I agreed but then I read the terms and conditions (see photo below) and it said they would replace at no cost to me. So I called Javier back and asked why was I being charged $100, when I'm covered by the warranty. She told me the owner felt like he was already losing by giving me the chair, so I needed to pay for the delivery men. I had to weigh my options. Was this a fluke and just a manufacturing default? Should I pay $100 only to receive another damaged poorly made item? My solution was to use the extended warranty under Visa buyer protection so neither party would lose. I called the store and told them this was my solution. But I had misplaced the small white credit card receipt and I only had the pink invoice copy. I wanted to make sure I had any and all document, before I put in my claim so I would not get turned down. When I called to request the receipt, someone named Robert said he would find it for me and give me a call back. 4 days passed and no call. So I emailed and requested a call. That's when I realized the person I spoke to (Robert Cohen) was actually the owner! I asked him why he never call me back, and he said, "I never said I'd call you back". Really??? Then he went on to say he could not find the receipt (figures). read the other reviews, they will also say the same thing I am saying. That the furniture could not last a month, less known a year under warranty!

Long story short, I disputed with credit card company, and they gave...

I USUALLY DONT WRITE REVIEWS BUT AFTER THE WORST CUSTOMER SERVICE EXPERIENCE IN 47 YEARS OF MY LIFE I AM COMPELLED TO WRITE THIS. I CALLED THE STORE AND NOBODY ANSWERS THE PHONE WHICH I ASSUMED THEY WERE BUSY NO BIG DEAL I WENT TO THE STORE AND WAITED 15 MINUTES FOR SOMEONE TO GREET ME AGAIN NO BIG DEAL IF THEY WERE BUSY HOWEVER I WAS THE ONLY CUSTOMER THERE AND THE PERSON WAS ON THE PHONE AND I DONT UNDERSTAND THE LANGUAGE HE WAS SPEAKING IN SOUNDED MORE LIKE HE WAS ARGUING WITH ANOTHER CUSTOMER HE DIDNT EVEN HAVE THE DECENCY OF JUST WAVING HIS HAND OR ACKNOWLEDGING ME WITH A NOD. AGAIN NO PROBLEM I UNDERSTAND I AM NOT IN A FINE DINING RESTAURANT I AM IN A FURNITURE WAREHOUSE . WHAT WAS CONCERNING IS THE BODY LANGUAGE OF THIS GUY WAS ALMOST LIKE WHY DID I WALK IN THERE AND DISTURB HIM AS HE CLEARY DOES NOT WANT TO WORK THERE. WHEN I ASKED HIM ABOUT A CENTER TABLE I HAD SEEN ON THE INTERNET FOR $299.00 AND HAD A PRICE TAG OF 399.00 IN THE WAREHOUSE HE HAD NO EXPLANATION AND STATED INTERNET PRICES ARE DIFFERENT AND YOU HAVE TO MENTION THAT WHEN YOU COME IN.THEN WHEN I ASKED IF IF THERE WAS ANY OTHER SELECTION HE RUDELY GAVE ME A CATALOGUE AND TOLD ME THAT I HAVE TO PRE PAY AND IT WOULD TAKE 4 - 6 WEEKS AND THEY ARE NOT RESPONSIBLE IF THE SHIPMENT GETS DAMAGED . STAY AWAY FROM THESE GUYS...

A Star Furniture is the worst furniture store I've ever seen. First of all, the prices are higher than other similar stores.Secondly, the boss is a cheater. They deceive the customer by saying that it is the last day of the sale and persuade them to buy the product.You pay a deposit and when on the same day you realize that you are cheated on by them and all the other furniture stores are cheaper and you want to cancel the order the same day, they do not refund by saying you can order something different with that same amount . When you go back and order something new in order not to lose your funds, their boss lies impudently, saying that the money is returned. I want everyone to know that you will be cheated in A Star Furniture store anyway. My recommendation, avoid such cheaters as much as possible. Believe me in other furniture stores you will be served with more quality and affordable prices. I am saying this from my own experience and have heard many of these same complaints about A Star Furniture Store from some...