Maple Market — Local services in Glendale

This store has no idea what does customer service mean. The cashier by name Ani was so rude and unprofessional. She thought she is at home and can act as she wants. I went to this store to buy bread and some greens before the Easter. I put lots of greens in different plastic bags and when I approached to the cashier, she asked how many greens I have in each bag. Because I took different kinds of greens, I did not memorize how many of them I got. I stated that I don’t remember and asked her to count herself. She told me with frustration that it is my purchase and I must remember how many I got. I was shocked from her attitude and I told her that she is the cashier and it is her responsibility to check and count each item. I asked her if she was in other stores and I stated that it is how the cashiers work in other stores. She became ruder and told me that she has nothing to do with other stores, this is how they work in their store and if I have any concerns, I can contact the store management. I was very upset but have no choice so I counted all the greens and told her how many of them in each bag. The same happened with my bread, she did not even touch the bag, instead, she asked how many bread I have in the bag. I tried to stay calm and just told myself that may be this is because of the COVID, may be they don’t want to have more contact with the items but my thoughts disappear when she gave me a pen to sign for my credit card purchase. I asked her if the pen is disinfected and her eyes got bigger like she heard that for the first time. I repeated my question and she answered “NO” even ruder than before. I asked her if she knows that the pen should be disinfected to avoid the spread of COVID, to which she replied “We do not do that in our store. If you have concerns, contact the management”. O, wow, really? So the management told the employees to act how they want and if anything, just ask to contact the management? So, the management supports the rude behavior of the employees? Really? Are you in the USA or still in your county? May be that is normal in your county but excuse me, it is not normal in the USA. Please make sure that you provide a good customer service to your clients. Otherwise, there are lots of ways to waive customer rights and report complaints. If you decided to run a store, please be kind and smart enough to provide an appropriate customer service and to train...

Honestly if I were able I would have given them less then one star since they have the worst costumer service ever, very poor management. So I placed an order few days ahead for a specific time and when I went to pick up the order they told me that they forgot to cook it and told me to give them 30 minutes to make it. Even though my guests were waiting I agreed to give them 30 more minutes. After 40 minutes I went back to pick it up but they told me to give them another 20 minutes and were giving excuses that there was malfunctioning, but they already had told me that they forgot to make it. I mean you need to be a little responsible with your customers this is not a way to...

Please, before you open grocery store and sell your rotten meat and fish to people learn a basic manners to deal with your customers. Dear owner for your age, at least it would’ve been appropriate to have basic skills to deal with customers. My suggestion to anyone who will read my message : don’t use this Maple Market, don’t make this unmannered low class person reach, but if you still want to try please don’t buy ready food from them. I wonder how they pass health department...