Troy Drive-In 6

Around dinner time after 6pm today, I waited for over 5-10 minutes directly in front of the side menu drive thru speaker. Not a single word or greeting from any of the staff. Waited patiently until I began to say hello more than 7x. A vehicle pulled up behind me probably why I haven’t moved forward.

Thinking perhaps something or an issue with their microphone so I drove forward to the window and immediately the Hispanic man began taking order from the car that was behind me. So I said excuse me but I was first and I’ve been waiting for over 10 minutes in front of the speaker. He ignored me and placed a hand in front telling me to wait. So once he was done taking order for the vehicle behind me, I told him again I’ve been waiting to order and said hello multiple times. He argued back stating he was looking at the camera and I was not there so he didn’t see me. I said it again I’ve been waiting and I was ahead of the car he just took order from. Instead of apologizing he had an attitude and mocked my words as if I was making a story up. The. Sarcastically said, “so what’s your order?” From that moment on even if I’ve been a loyal customer of theirs before, I just looked at the man and I lost my appetite and told him forget it, so I just drove off. Never again will I return to this worse customer service I’ve ever experienced in a drive thru burger place. They probably need to stop hiring uneducated ghetto people and perhaps gain more customers instead of losing them.

I will never again return there and I will be informing other people and students at a near by school of how bad the customer service is at that Troys. I’m a parent of a student from a nearby school and we often go to this place during after school. But now that ends today!!!