SEPHORA — Local services in Glendale

My mom and I went here today and Sephora had the process down of letting people into the store down to a “T.” They were proficient with having a text notification sent to your device once they were ready to let you in instead of you forming a large line out in front of the sun which was very much appreciated. The staff outside was polite and organized in that they said the rules of going in not to touch the samples and ask services for help with any needs. The service was fast and a Wonderful experience. No sooner had I walked in and had been looking around I was asked if I needed help. When I stated my need they called to a specific person to help and took my name. About only a min later Marian (I’m hoping I spelled that right) came to my aid personally addressing me and was a STAR ⭐️! She not only listened to my one question and helped with that but answered a ton of my other concerns with my contour game. She could relate with my concern about the current setting powder I used and recommended a few from her experiences working with them and seeing the texture or material difference. She was highly knowledgeable and was happy to share her techniques in how she personally applies the products which made me feel hopeful in trying to apply my contour in that fashion. She recommended personnel she even liked viewing for makeup on YouTube which was great because they were similar to the persons I watched as well. On top of this she was able to diagnose my makeup concerns and also help out around the store too! She is a great asset to any company with her wonderful ability to multitask and use her expertise to give a knowledgeable and personal customer service! For a second it almost felt like getting makeup advice from a sister and it was just a really Wonderful day because of that experience and I just really hope the company knows that and sheds light on her work ethic! She also made my mom feel a little Extra special because she acknowledged her birthday with a little birthday freebie when my mom doesn’t even keep up with that for herself. It was so sweet because my mom came out of that store with a little smile like she won a surprise prize! Thank you thank you! It’s the little personal touch experiences we are truly grateful for and that’s why I’m leaving this review. Marian you Rock!! 🥳 And Sephora cleaned after ringing up every customer Awesome...

Vanessa one of the managers or supervisors need's retraining. Needs to stop calling her customers "love" especially when they are upset and it's used in a matter that feels insulting. I just needed to do a simple return and passed the 30 days by two days. I told her I had COVID and didn't come in sooner for that reason never even used the product. After a lot of arguing she agreed but I accidentally left my wallet at home and instead of giving me my other options she tried to hurry and put it on a gift card even thought I stated multiple times I didn't want that. I had to physically take the item back for her to stop I told her if she can just automatically return it to my card without me inserting it she said no even though most credit card purchases automatically do that. But she made it a big deal took my ID for it and acted like it was the only way. I told her I'd come back with my wallet I live close by she said no one is doing it after you leave and I asked for a different managers name then. When I returned an hour later she did the return without my ID which was magically no longer necessary and I inserted my card and she didn't even bother to check that it matched even though I offered it being returned via Apple Pay during my first visit and she said no. Tired of these Sephora employees that don't even have a college degree on their little power trip just because they are a manager when I can go to any Sephora and no longer shop at this one. I know from my professional experience that what matters to corporate is sales and they don't realize how much people hate this location and they lose customers when their unprofessional management team treats people this way. I'm a rouge member and won't be returning. I also think it’s funny the Yelp reviews on this place are so bad and no one ever replies to them but the reviews on google are better therefore...

It’s my 1st time to purchase in this Branch. Amber the sales lady helped me and assisted me nicely. I’m planning to purchase the Dior eyeshadow and thé dior highlighter. While waiting for Amber because she's looking for stocks of highlighter there’s a one pink hair sales lady come to me and asking if I need help! And I replied “No thanks, someone is already helping me.” Then she changed the tone of her voice “sounds rude” and telling me you’re not allowed to open the box!!! I replied “I asked her (pertaining to Amber) if I can open it and take a look inside of the color! since there’s no sample of that shades outside and she said YES!" and the pink hair lady who's rude replied me No! No! you cant open it!!! & you're not allowed to open this drawer is for the staff only!!! (SHE LITERALLY ACCUSED ME! THAT I OPEN THE DRAWER!!!) and i replied "No I didn't open it! she ( saleslady Amber) open it! Then Amber came telling me the highlighter is out of stock. and the pink hair lady just left! without even saying sorry because she accused me of opening the drawer!!!! i called my husband to accompany me to complaint but when my husband arrive and we ask for manager it seems there's no manager is around. I told to amber what happen and how the pink hair saleslady treated me in a rude way! she said I'm sorry and i told her that if your coworker want to tell me something why not talking to me in a nice way? why? because I'm asian??? and she talked and report it in someone in the counter, I don't know if she's supervisor or what but since there's no manager, me and my husband just decided to leave and buy nothing!!

But I'm really so upset going home! because i felt discriminated and that's is so embarrassing and humiliating experience that ever...