Tesla Glendale The Americana at Brand — Local services in Glendale

After weeks of trying to obtain more details from Tesla Service Center in Burbank and posting on Tesla IG, we felt the service center was providing service not in our best interest, but in Tesla's. They confirmed much more verbally, but not in writing. Which basically is a CYA in the event we take this to court.

We engaged a lawyer and still no sufficient response from this service center, who told us there's no escalation process to reach someone in Corporate (which is why I made the IG post). It seems my only recourse is to write this public review for Tesla's internet data AI/machine learning to use this for recall studies. I recommend full diagnosis is needed for us to determine if Tesla as the manufacturer or California Beemers Teslers dealership is responsible for this defect that almost caused my husband his life.

Purchased a 2019 model S from California Beemers Teslers 2/14/23. We signed documents AS IS after looking at Google reviews, receiving the Carfax provided by the dealership showing no activity and husband's independent Edmunds research that showed no activity. Around 20-25 days after purchasing the car, my husband was riding on the highway in LA and the hood popped open w/o being triggered. Obstructing his view. There was no shoulder forcing him to drive this way for about a mile; or choose to stop and potentially cause an accident. Luckily it was 10PM and not many cars around him. He pulled over. Opened the driver door, manually popped the hood (the hood light illuminated), he manually closed the hood. The hood light went off. Prior to that the light had not illuminated. After Tesla in Glendale, CA and the body shop looked at it, they concluded rust in the latch caused both the primary and secondary latches to malfunction and preventing the hood from opening while in drive (again more definitively expressed verbally but not in the notes).

Note: The Burbank customer service agent verbally said, the rust resulted from “being by the water”. Is Tesla advising customers to only buy a Tesla if they live inland and in a state...

Tesla as a company and Tesla Americana could care less about you or the hard earned money you spend on their cars. Wish there was a zero stars option. My husband and I went to look at the Model X, our third Tesla in the last 6 years (loyal, now former clients), and completed all the paperwork. NINETY MINUTES prior to our delivery appointment to pick up the car, Kirby, the manager of Tesla Americana called us to say there was a problem with the car in their system, it was "used" and they could no longer lease it to us. She told us they would try to make it right. They could not find a comparable car/deal to the one which was promised and refused to make any other concession to make the situation right, saying per Tesla policy/her regional manager they cannot discount anything or add options for no additional cost. This is just bad business and bad company culture.

To recap, Tesla's attitude is: We made a mistake. We can't find a comparable replacement. We refuse to make it right. Take it or leave it. I'm just relieved we hadn't traded in our previous car yet, we would have been stuck without a car and no help from Tesla Americana. I get that they don't negotiate car prices. But to not offer anything/take any responsibility after making such a huge mistake? With a loyal, repeat client? From the regional manager?

A word on the actual cars: Aside from the technology, the interior of the cars are minimalist. Very little storage space and they can't even be bothered to put a mirror on the visors in the X. For the price these cars command, like, really? Also, my husband's car is buggy. On a few occasions, the car wouldn't shift into gear, I had to actually exit the car, walk away and come back for it to reset and work. Clearly Tesla, and Tesla Americana, feel they don't have any responsibility to the consumers spending their money on their products. Take your money to a company that actually cares if you...

We previously leased 2 Tesla's. Have been loyal customers for 6 years. Went in to test drive a X100D. It was a demo model, had every feature we needed and we wanted it. Immediately put down the 2500 deposit. The sales person Gabriel was nice, ran us through the numbers and assured us he that car was ours. Went through all the steps. Credit app approved. Proof of insurance, all the steps is takes including securing a delivery date. Excited to be welcoming a new car into the home for the wife! Manager Kirby calls an hour and a half before the delivery time. She says sorry we can't sell you the cat anymore. There was a "mistake" In the system and it's not eligible for sale. Shes "really sorry" and will help make it right. I know it's a car but out holes we're up we did everything we were suppose to do. So I call back. What are the next steps? She gives nothing concrete, totally apathetic. I ask if she would be able to upgrade our rims if we build a model? Anything you can do? She then says sorry it's our policy we can offer any upgrades or price breaks. So she doesn't want to admit she won't do anything to make up for the mistake. The culture of this manager and company lacks any customer service. They could care less. I know most people will buy one anyway. I'm just one voice but if this review helps just one person switch from this dealership, these managers or this brand it helps us normal people. Take your dollars somewhere where they will care about you or giving good service. Tesla and Kirby don't care about customer service. Completely disappointed in this brand and...