Robin Ford — Local services in Glenolden

I usually don't write reviews but felt compelled after the experience I had with the service department here this past week.

I'll just give the facts and leave my opinion out of it.

I called to make an appointment to have an oil leak fixed and repair the automatic lock on the passenger side door on my F-150 fleet Truck.

-An appointment was made for the following Wednesday which was a full week from the date of my call.

-After dropping the truck off the Tuesday night before the appointment was scheduled, I made a call to the service department on Wednesday afternoon for an update since I hadn't received a call from them.

-They stated that they needed to order a part and the vehicle would be finished up on Thursday.

-On Thursday, I received a call from the service department stating that the wanted to replace the oil pan cover since it was covered in oil and that the work be completed on Friday morning.

-After not hearing from them on Friday at all, I called for an update at 2:50pm and was told the truck would be ready by 5pm.

-I arrived at 5pm, which is closing time for the service department and was told the mechanic was having trouble fixing the door latch and a new part was needed.

-They said they would have it fixed by the next day.

-At this point I was very frustrated and felt I was getting the runaround.

-I asked if the oil leak was fixed to which they stated it was. I then asked for them to let me take my truck home as I needed it for work that weekend.

-They said the door panel was removed and it would take them 30-45 minutes to put it back together. This was fine with me as I just needed my truck back and the oil leak was the main reason for the service visit.

-Much to my surprise, after 30 minutes had passed, the gentleman returns and says he has good news. They were able to get the part from Springfield Ford and complete the work on the automatic door lock.

-This is an amazing feat. They were able to drive from Glenolden to Springfield and back in Friday rush hour traffic, install the part that the mechanic was having trouble with and put the door panel back together in 30 minutes.

-At this point, I knew they were being slightly dishonest but I was happy to have my truck back with all the work completed. So I thought.

-The next day I woke up to a PUDDLE OF OIL UNDER MY TRUCK.

-I climbed underneath to inspect the leak and found that the oil pan cover that had caused a full days delay because it had to be ordered was MISSING even though they had charged for it.

-I WILL NEVER RETURN TO ROBIN YA' FORD AND WILL TELL EVERYONE ABOUT MY...

I had my 2012 Ford Fusion towed here for work on the 4th of January 2023. The earliest appointment I could get was Thursday the 12th but they said it could be brought in in the meantime. I had the car diagnosed at another shop, and the repair list was extensive. Starter, full back brakes, ac system. I decided to call around to find a repair shop that accepted my All-State extended Gold warranty, which Robin Ford said they did. I explained in brief the problem the car had, it would not start, and that it had already been diagnosed by another shop if they wanted the details. The woman who booked our appointment said that Robin Ford would diagnose it themselves.

After a week of ubering to work, I did not receive any call about my car by Thursday evening, the day of my appointment. I called the repair shop in the morning Friday January 12th only to be told by the service shop that they had no information on my car, they had not looked at it, and they had been trying to call me for days. There were no phone calls to me, no voice-mails. After becoming frustrated and demanding an explanation, they said they had my phone number written down in the system wrong. This is completely untrue, as I received several text messages asking for confirmation ( reply "YES") for the appointment. The appointment was confirmed.

Here's the baffling part. I had nearly identical issues with Pacifico Ford nearby in Philadelphia just a few months ago. After waiting nearly two weeks to have my car looked at by a Ford dealership service shop that would accept my warranty, when the day of my appointment came, they claimed to know nothing about the car or the appointment. The Pacifico service shop made progressively lame excuses about why they had not attempted any fix on the car, then only attempting to throw easy fixes at it like replacing a battery that had nothing to do with the actual issue. I explained to them that replacing the battery made no sense, and made them go back to test the car. They admitted that when they tried to drive it back into the garage that it would not start again. After replacing a fuse and seemingly fixing the issue, they then tried to weasel there way around using my warranty, which was the only reason I brought my car in to them in the first place.

The practices of Pacifico Ford do not reflect those of Robin Ford, only pointing this out as possibly indictive of a systematic problem.

What on earth is going on with these dealership service shops?

I will update as...

Do not trust this dealership for any service related issues with your car or truck.

We brought our service truck here for a simple oil change and inspection. We asked service manager Robert Worrell III not to replace the battery or inspect any electrical issues as we have a known issue from another installer.

When we picked up the work truck we noticed the battery had been replaced. Robert also falsified the documents so they could push through warranty repairs while they had our truck in the shop.

We spoke to Robert and he was unaware of the battery replacement until after it happened as the mechanics can preform any warranty repairs without the service writers or service managers knowledge. He also falsified documentaries to replace the rear backing plates. More warranty $$’s.

In the end Robert Worrell feels they didn’t do anything wrong and want to be praised for replacing items that didn’t need to be replaced just so they could make additional warranty repairs. One week later.

I finally received a phone call from GM Harold White, he assured me that they followed all procedures to the book as he used to work for the Ford Company directly completing similar audits. When anyone brings a ford vehicle to them, they have the right to replace any warranty items without having to give notice to the customer. (This seems like a shady practice to me...) They also have a list of preprogrammed customers responses to choose from so it coincides with the warranty repair they preformed.

Now I see why Robert Worrell responded they way he did, this practice comes from the top of the food chain at this dealership. Don’t listen to customers requests, just find things to replace to mark up the warranty repair costs & (Don’t falsely documents) just use a preprogrammed story that the customer asked for the warranty repair to be completed.

We have a small company with nine Ford Vehicles. This is the last time I will ever use Robin Ford for any...