Manhattan Bagel — Restaurant in Glenolden

I'm not sure how this place has over 2 stars let alone 4+ with the owner of the franchise knowingly falsely advertising....and trying to justify it in a condescending fashion when a concerned customer brings it to his attention.

I rarely leave negative feedback. If I don't like something i typically learn my lesson and avoid it. I cannot stand a business owner who is rude to customers AND takes advantage!

on the menu, it reads

bakers dozen value pack-13 bagels 2 tubs of cream cheese below it reads bagels only

then 1/2 dozen value pack-6 bagels 1 tub cream cheese below that bagels only.

I have frequented many other manhattan bagel franchises and this is the only one that the "bagels only" magically is only 12 bagels.

I live around the corner from this location. I was excited to learn it was in the area when we moved here as i grew up eating manhattan bagels in a different town. I was let down from the get go, but they're a decent option in town. I was fed up with the poorly dressed bagels and the rude service so I started going to a location about 10 minutes further. When in a time crunch or I don't feel like a half hour trip for bagels, I'll stop in.

This morning I tried to explain how the corporate menu means something, he tried to explain it's a different interpretation. That's complete BS. there are descriptions under many items on the menu. when a "sub item" doesn't redefine the description. lt means the terms are the same.

The owner/manager Jay is condescending and rude if you have anything to say about business. It's a franchise...not a privately owned restaurant with freedom of menu creation and recipes. I have managed restaurants for a while now, and to me this is embarrassing.

I will not be going back here and when I told him that he said good! he obviously doesn't need me money! does he need yours? I'm not okay spending money for someone who doesn't' appreciate the value of a customer. I work hard for what I have, and I ALWAYS listen what the customer has to say, I don't make excuses or justifications...and I certainly wouldn't be rude to the people paying my bill just because I don't like what they have to say. There are a few mom and pop bagel shops in the area i'll be using them from now on, and when i'm craving that manhattan bagel, i'll drive the extra 5 miles and know that the person i'm supporting actually cares about customer satisfaction and not just counting his dollars.

the reason to go to a franchise or a chain restaurant is consistency in quality and price. this place should bring back a childhood sense of happiness yet it's alway a disappointment.

see attached pic of an "everything bagel" what a joke. that looks like a plain bagel that was in the bag with something else. another issue I have brought to the owner's attention. and of course I was dismissed because how could i know what I'm talking about? seeds are expensive? manage waste, manage labor and perhaps you wouldn't have to overcharge and...

I tried to order online expect for some reason this location does not come up on their website. I figured no big deal it's Saturday I am in no rush, so I looked at the menu online, decided what I wanted, and went there. I walk up to the counter, give the guy my order, with out even spending looking and deciding what I want cause I already did that online.

The guy takes my order, and the scoffs "ah you know next time you can call ahead and get your food faster". I said "oh I am sorry but I am in no rush take your time". This made the guys even madder and he scoffs "other people around you are". Not sure what me calling in or not has to do with other people's wait time but sure. I just said oh sorry and didn't even mention the fact that I wanted to order online but couldn't cause this location does not appear on the website! Then as I am standing there patiently waiting for my food not doing anything every customer that comes in to pick up a phone order he looks right at me and says to customer "thanks for phoning your order in we appreciate it".

The food wasn't bad, but it wasn't great either, and they were not expensive or cheap. So if par to sub par food and prices, and lousy customer service is your thing this place is for you, otherwise stear clear, or I guess call your order in to not...

This review is NOT blaming any of the young workers who bust their tails for the older adult managers. They do a great job!!!

This is a management and corporate problem. At which point do you think Manhattan Bagel suits will decide, "You know, maybe today is the day we stop screwing our customers!" Uh, how about never?

Prices for a breakfast bagel went from around $2.50 in 2020 to over $6 today. That would be OK, the price gouging, if the sandwiches had any meat or egg to them. The actual bagels are smaller than they were a few years ago - corporate overlords must do whatever it takes to get richer, after all. Anyway ... on a breakfast bagel you get paper thin pieces of meat and egg in. It's pathetic. Even the sandwich cards they offered are out to get the customer. Instead of buying eight breakfast sandwiches, get one free, it's nine.

I'm a little surprised they still do decent business at this location. I guess when you have the market cornered, you can survive so long as you keep raising prices and shrinking the portions.

Don't even get me started on their worthless bagel club that never, ever, ever offers any good...