Baby Doe's Clothing & Accessories — Local services in Golden

Losing local business. I purchased a pair of earrings here for my wife here prior to Christmas. All the associates were kind and helpful that day. They weren’t quite right for her so we went to exchange them 2-1/2 weeks after Christmas. We were told that the return policy allows for returns and exchanges within 2 weeks of Christmas. I commented that that was only 2 days ago and was promptly corrected that it was 3. As if that makes a difference. That seems like a very small window for people with full time jobs and other obligations. My wife asked if they could make an exception and promptly received a very curt “No.” The associate we were hoping would help us merely pointed out their return policy a few times while not displaying any interest in extending any kind of actual customer service. Possibly because she doesn’t actually understand that. While she successfully secured the money from the original purchase, she also ensured that they won’t get any further business from locals that live and...

I am visiting from out of state and I bought two items. Not once while purchasing the items did they say I could only return an item for exchange or store credit and nowhere on the receipt did it say that. I brought one item back and had to exchange it because a store credit didn’t make sense. I had only bought the items two days before and had not worn the one but the clerk thoroughly looked it over in case I was lying. I pointed out to her that the receipt said nothing about no refund and she kept saying she would have to talk to her manager who wasn’t there. I was leaving for home today so it wouldn’t matter. The whole thing was unclear. Be careful if you plan to purchase something...

Please be very aware of how they scam you into purchasing something. They offer assistance in store and convince you to buy the item by saying if you not happy there is a 14 day window to return. When you return the item it is for STORE CREDIT or EXCHANGE only. There is no refund. If you are from out of town (which the rely on) you are stuck with the item as you are not from the area to return later to spend you 'store credit' or you have to exchange it there and then for something else which the style and selection is limited. The owner and staff inside are so rude and unhelpful. Only friendly when you look like you are...