Ashley Store — Local services in Goldsboro

I am absolutely astounded by the unacceptable customer support that this company gives. This will 100% be the first and last time we ever purchase anything from this company. After waiting months for our furniture it gets delivered with a stain on the left arm of our sofa. Now, I am pretty easy going with things and it takes a lot to rile me up to complain much less write a review but I would really hate for someone else to have the misfortune we had with this company. When calling Customer Care about this we come to find out that our information has been put in completely wrong, which took about 40 minutes to get resolved by a very unenthusiastic employee might I add. So we schedule a date for someone to come fix the stain, which honestly I think we should have got a brand new sofa considering I didn’t pay all this money for a giant stain on my sofa. Come to our appointment date and they have to reschedule due to my husband being military something came up, that’s completely on us. However, when it came time for our new appointment my husband gets a call from the guy saying he’s 10 minutes away. Like I mentioned, we live in a military town, we live on base. He then proceeds to tell my husband that we will have to reschedule because he is not “equipped” to come on base. My husband proceeded to ask him why and he just stated he could not come on base. For those of you who are unaware of how a base works, typically it’s no issue for the military member to get anyone on base as long as they are there with the person and that person doesn’t have any impending “issues”. This person continues to refuse and reschedule. My husband (whose also a paralegal) proceeds to ask if he has a criminal record. To which his response was “I wouldn’t tell you even if I did.” I don’t have a problem with second chances, what I do have a problem with is this company has our address, they are fully aware that we live on base, so they should have sent someone who could have access to the base. This whole situation is absolutely ridiculous and completely unacceptable. I would email my disdain for this company but I’d rather use a platform that is public where they can’t pick and choose what reviews they keep or not. So, here I am with a big stain on my couch because honestly I’ll just take the L and try to fix it myself, since obviously getting anywhere with this company (besides the cash register) is not worth it. So future customers and military families, you’ve...

If I could give this place less than one star I would. This whole experience of buying a couch through Ashley Furniture has been truly unpleasant. My boyfriend and I went into our local Ashley furniture and knew from the start what we wanted to get. Guy who helped us out seemed nice enough, we decided to get the extended warranty to cover us. Associate stated nothing about the couch being placed on back order or anything and said normally the delivery people would reach out to us once the couch got delivered to Kinston which usually happened within a week or so. We were completely fine with that, associate stated if we had any question to feel free to reach out. We then didn’t receive an update on our order for an entire month. We had to reach out to the associate to get a update who simply told us it was delayed and that we could call the customer service line for further information. We couldn’t get through on that line at all. Fine we said, let’s just give it some more time. We also checked the paperwork that was given to us and in writing in the corner said 11/9-11/11 was our estimated delivery date. Something our sales associate failed to mention. On 11/11 almost a month and week after we originally placed, we once again reached to the associate who helped us and he stated it had just been delivered to kinston and they would be reaching out for delivery arrangements. My boyfriend received a call on 11/13 stating they had two delivery date options. Thursday or next Saturday?? They also gave us a three hour window but said the delivery people would call about 30 minutes before arriving. That would give my boyfriend enough time to leave work for a little bit so they could put the couch in. Great, no ideal time frame but we were thankful they would call ahead of time. We scheduled the delivery for 11/14 from 2:45 to 5:45. An automated system called my boyfriends phone at 1:15 saying they would be there in 10 minutes...a whole hour before the time window they had given us and 10 minutes unlike the 30 they originally told us. As someone who has a career in customer service for almost 7 years, I’ve never had a company had no regard for promises they made and give some horrible customer service. Everything we were told from the very beginning was incorrect. I suggest NO ONE does business with this location nor Ashley...

I went to this location because of Brittany, a former salesperson was there. She was tremendous but is no longer there. She assisted my wife and I through everything. Very disappointing when I realized she was gone. Now I understand. My 1 star is for Ashley Furniture for hiring Anthony. My first experience with him I thought he was good. This visit I saw who he actually was. He did everything he could to avoid my wife and I. He never spoke to us he just hid behind this post in the store. Everything we asked he would tell the salesperson no. We watched him every time from where we were. I’ve never seen a manager avoid the customer as he did. We bought the items only because of the salesman . Anthony was horrible and I’ll warn everyone else about him that I can to stay away because of him. He has terrible customer service and care absolutely nothing about veterans who put their lives in Jeopardy to allow him the freedom to be in the position he is in. He didn’t even offer military discount on Memorial Day as little as it is. If you read this review, do not go to Ashley because the manager Anthony will not do anything to help. He must’ve forgotten that they’re numerous furniture stores in Goldsboro so if someone stops in treat them like you want their business. I don’t plan to attend this store again until he decides to move on. I was very disappointed in him. I guess I should’ve gone to furniture fair to see if they cared more about their potential customers. I saw him peak around the post as we were leaving. Buyers beware of Anthony if you just have to go to the Goldsboro Ashley. I’m done. In response to your reply. Because you’re a veteran doesn’t imply you’re willing to help a veteran. Look how many homeless veterans there are in our country and all the veterans in Government that failed to help them. I was in the store that day so I know what happened. So please don’t...