Riddle's Jewelry - Grand Forks — Local services in Grand Forks

Avoid business with Riddle's Jewelry!

I purchased a set of 2.0 Carat diamond earrings from the Riddles Jewelry in Grand Forks, ND on August 1, 2020. Before getting home, I pulled over to look at the earrings in the sunlight and noticed that one of the earrings was of poor quality and had a substantial "feather" (crack) across the width of the stone. I immediately returned to Riddle's just ten minutes after purchasing the earrings. I selected a different set of earrings that were a bit smaller but better quality and exchanged the earrings. There was a $1,432 credit due to me because of the difference in price. The employee took my credit card and issued a credit for the amount.

About two months later I noticed that Riddle's had still not credited my credit card back for the $1,432. On Friday, Oct. 9th I returned to the store to inquire about my missing credit. The employee who I had worked with on Aug. 1st was there and noted that she had been confused as to how to issue a credit back to a credit card. She brought her manager, Tonya, up to speed. Tonya could not have seemed more inconvenienced by my asking for her time to remedy the situation. She begrudgingly came out of her office.

Tonya explained that her employee had mistakenly issued in-store credit and that she would have to re-issue a credit to my credit card. The catch, however, is that the "computers were down", and she wasn't going to be able to accomplish that task that day. She assured me that the credit would be issued by the end of the following week (Oct. 16th). While not ideal, I was accommodating, patient, and willing to wait an additional week.

As anticipated, the credit was never issued to my credit card and Riddle's still has my $1,432. It has now been two and one-half months that this company has been sequestering my funds.

I called Tonya today to find out why the company had still not returned the money. With the aggressive attitude of someone who was once again being inconvenienced by my request, she barked that the credit had still not been issued because the company is still having "computer issues." In fact, she informed me that it would likely be another two to three weeks before their computers would be working again and they would have the ability to return the money!

I told her that this was unacceptable and that we needed to find a solution. She informed me that if I "didn't like her answer" then I should call the corporate office so that they could "tell me the same thing."

I did call the corporate office number that she provided, which turns out is simply an answering machine where you can leave a message. I did leave a message. I have not received a phone call back from Riddle's corporate office and they are still holding my funds hostage.

The corporate culture of this jewelry store is one that resonates in Tonya's overall arrogant, condescending attitude that they in fact do not need the customer, the customer needs them. I highly recommend that you shop somewhere else, such as River...

Seriously have had nothing but problems with my rings here. We live an hour away and have had to make numerous unnecessary trips for them to say things aren’t done or they lost information that they needed like our ring sizes. Every time we go in they can’t seem to find my ring for a while either. They go back and forth from the alphabetized drawers to the office to the jewelers room. When we started the person helping us was no help, he didn’t seem like he wanted to sell us anything to begin with. My husband knew what kind of ring he wanted but the guy helping wouldn’t show him any like that. We found the one he wanted online after and called him back to get it ordered. My ring has just been through hell and back. They should not guarantee something will be done or “rushed” when it won’t be. Knowing we have an hour drive. They offer to mail it but when will someone be there in the middle of a work week to sign for a package? They also barely ever called to update us on anything. They would say something would be done in one week and we would call after not hearing anything for over a week and surprise it’s not done. Went in today to pick up my ring from getting put together with my engagement ring. I was told if it was dropped off on Thursday then it would be done Saturday before 5. Came in and surprise again, it wasn’t done and the goldsmith wasn’t even in that day to work on it. They called us about an hour later saying the goldsmith was magically in and wanted to know my ring size. This is the millionth time they have asked my ring size. WHY IS THIS NOT IN YOUR COMPUTER?! Also my rings are already sized I am just getting my two rings put together. They have an EXTREME lack of communication. This whole entire store needs to be retrained. And godforbid they EVER greet a customer that comes in to spend hundreds or thousands of dollars in their store. Now I have to wait around in town today hoping they will call me to let me know my ring is done, but I 100% guarantee I will have to call them. Update: I called them just before 4pm and was told that it was not done and the goldsmith just came in on their own time to work on it but had to leave to their other job. The person on the phone said he was “just relaying information.” I feel as though I have been unbelievably calm considering the amount of money we have spent in this store and the absolute crap customer service we have received. How am I even supposed to trust our warranty information is stored properly when they don’t even give you paperwork about it anymore for you as a customer to back it up? Because not to mention the warranty that we had paid for that we didn’t want, then decided to add it on at pick up anyways, then a week later found out it wasn’t even on our account. BEWARE CROSS YOUR T’s AND DOT YOUR I’s with this place or they will just screw you left and right for months and can’t even say a proper “goodbye have a great day”...

Riddle's has been our go to place for jewelry for decades. Not any more.I called to get a cost for mounting a stone. Taylor gave me a price. I drove to the store to leave the rings. When I got there I was told it would need to be sent out to do the work because their repair person was quite new. I said that would be ok if the cost would stay the same, otherwise I didn't want it sent. They sent it, then called weeks later to say it was going to cost 2 1/2 times what they had said it would cost. It was returned undone. I drove in again to pick it up. They wanted $50 to get the rings back. Obviously I was very unhappy, having driven over 300 miles and losing a day of my time over this deal. I told Taylor( assistant manager) that all of this could have been avoided if they had simply told me the price they gave me initially could be higher and when it was determined that it needed to be sent off that the price most likely would be higher. When I got the initial price it was simply "this is what we will charge you". They should have said "this is just an estimate and it may cost more". I suggested that after seeing the mess this created they could simply make that change which would benefit both Riddles and their customers. Taylor responded with the same attitude that I got through the entire ordeal that she was not going to change the way she did things. It is beyond me why that isn't the way any business dealing in a service that involves labor would handle questions on cost.It is almost as if this "bait and switch" approach is intentional . They may have won this battle, but they...