Best Buy — Local services in Grand Island

After waiting 2 weeks with no oven, I was excited to pick up my new one Wenesday evening. (3/27/24) After driving TWO HOURS and taking measurements ahead of time, the box was huge, wouldn't fit in my car with it. When I arrived there were at least 6 employees in the store doing nothing staring out the door, they saw me limp in for sure (I have bad arthritis.) So when I asked to unbox it to fit, here comes this "Manager" guy who clearly thinks he's important, and mansplains to me if "they can find someone who isn't busy, they'll unbox it, but I have to then lift my 150 lb stove in my car alone for quote "Liability Reasons?!" This guy is clearly just a misogynistic idiot with a small man complex, but doesn't matter, because no way am I lifting it in by myself. I could tell the other employees disagreed, but didn't have nerve to say it in front of this giant Tool Bag. My Father literally had to go all the way back the next AM with his car to get it, and of course, since this Douche Bag wasn't there, they unboxed it and helped load it in without question. Whomever that guy was "Managing" that evening should be fired and never allowed to Manage anything again. I'm sure his wife picks his clothes for him, poor lady. Customer Service was Pathetic. So was he, sorry bud, anyone with half a brain can Manage a Best Buy, not my fault you have a tiny wing ding. I will never buy anything from there,...

They do not stand behind their "Price Match Guarantee". I tried to price match three other retailers after purchasing a laptop for $999 from their online website. They had to submit the case to someone else who never got back to me. This happened three separate times over the course of about 6 weeks. By the time I finally realized they weren't going to price match their competition I tried to return the laptop. They would not return it because it was passed the 15 day return period. Which was because they never responded to my price match request to let me know they declined it. I then saw that they had reduced their own price for the laptop to $849. (This was less than the prices I asked them to match originally) I asked if they would price match their OWN new lower price and they said they would not because it was passed the return period. I even spoke with the store manager who was no help either. They offered to refund me $30. I declined their $30 dollar offer and left the store. I have shopped with Best Buy for years and have spent thousands of dollars on electronics and appliances and also have their credit card. I have cancelled my credit card and will not do business with any Best Buy store or...

Made a specific trip to Best Buy on Christmas Eve day to purchase a specific piece of equipment for the house. We had no choice except Best Buy and it being a holiday - we live 80 miles away. The piece worked for three days then basically "broke" and no longer worked properly. Called the 800# on owners manual, was told to return to the store. Mother Nature hit with multiple snow storms and no travel. Finally was able to return yesterday - still within a 30 day window of purchase. Was told they couldn't return it because all Christmas returns had to be made by Jan 13! Seriously - this wasn't a present/gift it was for our own household and a necessary piece of equipment. Have to send it into the service center to make sure it qualifies for manufacturer warranty before I get any type of refund then it's only store credit - we paid cash for the item! Every time I purchase anything from this store it breaks, doesn't last and I get screwed basically. We basically won't ever be returning - as I said we didn't have a choice this last time. On the bright side the customer service representative I dealt with agreed that policies needed to be changed however the store manager needs a lesson in customer service and...