Appliance Parts Center by Double D Services — Local services in Grand Junction

CALL SOMEONE ELSE ... A KID with and interest in learning is probably a better choice!!!

Wish I could put a NEGATIVE STAR!!! But had to click one to write a post at all. We made an appointment, a few days later a family member needed an appointment as well. We called to see about squeezing the family member in after our appointment and they did that for us. On the day of appointment, me and the family member sat at my house waiting and waiting, to receive a call that they were at the family members residence. So we raced there, to find that we had been charged for the guy hanging out in his truck when he was supposed to be at my house. Not a big deal, I paid that.

They guy took apart my family members refrigerator and washer (as they both needed repairs). He said he would have to get a schematic for the fridge, and couldn't fix it until he got that, then as for the washer, he didn't understand the codes and would have to look those up. Did he put anything back together? NO! But he was happy to charge us $65 and hour for NOTHING but destroying stuff! He was supposed to come back to fix but called stating he couldn't find a schematic for fridge ... my family member was smart and told them NOT to come back.

That same day, however, we went to my home as well. All of us left together, and we were together in traffic until a light near my home. Somehow the guy managed to then get to my house almost 30 minuets after us. Wiser, this time, I turned on a timer the second he pulled into the driveway. He pulled the same scenario at my home, needed parts, a schematic, and took apart my dryer, leaving it in pieces. And, yes charging me the same rate for his destruction. He said he would order parts and be back.

He came back, about a week later, and again I set my timer. I had moved the dryer into my driveway, so that it would be easier for him to access too. He basically got out of his truck, did not come to my door, we went out to him (my adult son and I). I returned to the house, and my son came in about 2 minuets after me and said the guy was leaving. I went out to find out what was going on and found out that he had the wrong parts. He made a call to have parts re-ordered and said he would be back in a week or so.

A week goes by, and I get another appointment. So I wait at home, and no one shows up. I call my husband, who had made the appointment, and he phoned DD. We are told that they apologize, but that the service tech was out sick and apparently we were not notified. So Things get rescheduled AGAIN!!!

So yet another appointment, I sit at home, and am waiting ... my husband calls me and tells me DD had just called him. They said that they just opened the box for the part and it was the wrong part again, and that they apologize, and that they were going to have to talk to their supplier about why they keep getting the wrong part.

Then last, M, at the office calls me and leaves a message that was almost borderline rude about how we need to get this appointment set up and taken care of. Her tone was as though we had caused all the delays. Then later I answer a call from her and schedule for the following Monday. Guess what? Yep, I sat here looking out my windows all damn day; every time I heard a bump or thud I was checking the driveway. NO ONE SHOWED UP!!! Believe me I was texting my husband, like mad, asking if he cancelled the appointment, and telling him I was done with this company if they didn't show up again, and how unprofessional they are.

Now, over a week later, I finally get a phone call, from M, again with her nasty tone. Keep in mind I kept my composure and nice attitude until this message. The audacity, of calling me and leaving a message stating I was not here, that they supposedly tried to call me last week ... I admit I flipped, there is only so much a customer can take. I paid them for both the visit to my family members home where they destroyed stuff, and I paid them for destroying my stuff. I sat here waiting for them MANY times. The way they treat people, not fix stuff, and destroy...

Two days before expecting 4 family members visiting from out of state, and of course what should be a simple fridge filter change took up 7 hours of my busy day. Dumb Whirlpool fridge I own was acting up when I went to change the water filter. Would not dispense water once I changed the filter... Youtube videos didn't cut it either. And fitting for the cover over filter was so tight, no way to close it again. Why do they (China) design things like that? My daughter came over to look at it, and magically at least the dispenser started water flowing, but when she tried to close the cover it broke. I contacted several repair shops and this one offered to at least get me a ballpark estimate to repair the broken cover latch that fits over the water filter. And in spite of their packed schedule just before Memorial Day weekend, they added me to the list just in case their repair guy could wedge me in to his packed schedule over the next 48 hours. I guessed the repair for a tiny broken piece of plastic would be $200, but the ballpark (close) that Double D came in at was about $165. Still for a 5-year old fridge, clear packing tape is going to be the answer. Costs for everything now is beyond crazy, and customer service most often is pretty awful. But the fact that Dawn at Double D Services and their repairman went out of their way to talk and call me back with a very close estimate, that all by itself, goes a LONG way with me toward great customer service. She had questions confirming the right part. She even let me take pix and send them to a number that could receive texts. That never happens with companies. So, I'm leaving this review because Double D is on my really good list for going out of their way to resolve my issue on a holiday weekend. Don't you wish all the companies you have to contact for stuff was...

I gave a 5 star review because years ago,( probably 11 years ago) I called Double D services when my dryer stopped working. I took it apart to fix it, and couldn't get it back together. I called and they said bring it in we can help. I took my dryer to them in pieces and they put it back together and fixed it. I mean this thing was torn apart. Even the drum was out of it. They helped me no questions asked. I have called them multiple times when my appliances have needed fixed and they always are there to help. They even have listened over the phone to my appliance making a noise I didn't recognize. I have called them to ask what parts I need to take off and they are always so very nice about helping and explaining it over the phone. My most recent is my washer 3 days ago I called and ordered parts and they were in already today! They are always so kind and helpful. I woudlnt go anywhere else. Hands down the best appliance...