Buckle — Local services in Granville

So when I went in shopping they were Suuuuuuper attentive and helpful and I bought three pairs ranging in price from $69 to roughly $90, two tops and my husband got a pair of jeans. The sales people were very pleasant and helpful. My issue is with the jeans I left to be hemmed. I thoroughly appreciate that they do it for free. However I was told their seamstress was on vacation or something and that it might take extra time and was given an ETA of 11/13. Well I hadn't heard, so I called the store today-11/17. I was informed "all items in to be hemmed" were complete. Ok, yay....I asked if they call people to let them know their items were ready and the reply, in a sort of snotty non apologetic manner was "Not anymore". I have shopped at buckle for YEARS and had many items hemmed. They have Always called to let me know when my items are ready. Way to drop the ball here Buckle. It's really not a good look when you bend over backwards to get customers to spend their money so you can get a commission and then completely lose it on follow through once the money is spent. Speaks volumes!

Adding to my earlier review. Not only do they apparently NOT call you when hemming is ready, they LOSE your item!!!! Came to pick up my hemmed jeans and guess what??? They cannot find them!!!! LIVID is an understatement....

Buckle I have to say I am terribly upset with your WV stores, they’re down right trash! The level of enthusiasm from staff vs cost of your products are on opposite sides of the spectrum! I have been to two separate locations this week, trying to make a purchase; but that unfortunately has still not happened. Why you may ask, well let me explain; simply put the staff of at least six that I could see at each store couldn’t be bothered to look up from their phone, as I stood there with a shoe in my hand waiting to ask if they had my size, I unfortunately wasn’t gifted with patience & after standing there with a shoe in my hand, I left 🤷🏻‍♂️ by the way if you need someone to help restructure your customer service quality, please let me know, I’m more...

Sales Person may fun of my husband to another male in the Store. Saying there's a man out there asked if wife was in the store tell her he had to go to the bathroom and they laughed out loud . My husband has had two mini strokes and he forgetful and knew I was afraid he would get lost. I immediately left the store talk for my husband. I did go back the next day and spoke with the manager and the mall manager. I intend to call the corporate office and I'll never go back to that store. I would not have given the store one star but I had to to...