Harbor Freight — Local services in Granville

Mediocre products at low prices. Which is fine if you don't need a quality product, and just need something cheap to get the job done. Terrible customer service. God help you if you can't find what you're looking for on your own because Lord knows the employees won't do anything to help. I was just in the store, and after making four complete laps looking for something their website said was in stock in my store, I finally saw someone with a name tag. I asked if he could help me and he very rudely said "I'm on my lunch break." I said, "okay can anyone help me?" and he again rudely repeated, "I'm on my lunch break. I'm off the clock." His rudeness really upset me, so I loudly said "is there anyone here who can help me?" I've worked in retail I don't care if you're off the clock if a customer asks for help you say "I'm off the clock, but I'll let someone know you're looking for help." If you don't want to interact with customers on your break, get off the floor. A black woman then came over because I had raised my voice loud enough to finally get attention. She also had an attitude and did nothing to diffuse the situation, only upset me more, and only vaguely pointed in the general direction of the item I was looking for. I won't be back...

Harbor Freight can’t be beat not like the discount stores like Walmart etc. where you can get tools that are of subpar quality for discounted prices. The tools at Harbor Freight are built tough and will stand up to the abuse that shade tree mechanics like myself dish out on a regular basis and for prices that beat the many times one and done quality of the box store’s my only advice besides going to Harbor Freight the next time you need to stock or replace items in your toolbox I’d leave whatever money you have set aside for bills daily expenses etc at home because you’ll find no end of great deals at Harbor Freight and end up walking out with much more than you came for Because let’s face it Mon Power isn’t going to go bankrupt if you miss a bill payment but they may sell out of those Air compressors that you always wanted but couldn’t...

This is a new store, so I don't expect the world.

That said, the only person who's ever treated me like a customer and not a nuisance, is the kid running the register. Otherwise I can't figure out who I have to blow to get a hand. And for as much as the employees on the floor love to ignore customers to mess with inventory, they keep screwing that up too. They have separate displays for the 4- and 5-drawer tool carts, for instance, and put the side trays for the 4-drawer carts under the 5-drawer carts (they do not fit). So yeah, clearly ignoring customers is at least paying dividends there (sarcasm).

I'm considering if it's worth my time to drive to Washington or Uniontown or Lavale to not have to deal with the frustration of this store's staff. If it's worth the drive to you to get better service, then don't come...