Polo Ralph Lauren Factory Store — Local services in Grapevine

I’ve been rocking R.L. since 1988 and I’ve always considered their apparel high-quality however my shopping experience within the store was not matched. The sales associates on the floor are attentive and accommodating, but the young ladies in the check-out counter fall short when it comes to customer service experience. The fist time I check out the cashier made no eye contact, didn’t smile, or thank me for my business after the transaction. I called and spoke with the store manager about the lack of engagement at the checkout counter. If I’m paying $250 for a pair shorts and a hat I’d like someone to smile and ask me to comeback. Today I came in to make an exchange and this cashier provided limited engagement and once again failed to thank me for my business and please return. When shopping semi high-end I anticipate a polished concierge experience from the moment I step into the store until I leave. I feel this location fails to deliver a high level customer experience at the...

I had a very upsetting experience at this Ralph Lauren Factory Store.

As a loyal customer, I’ve shopped here many times and always paid full price, made my purchases respectfully, and never caused any trouble. But I was treated with suspicion by the staff—again—as if I were doing something wrong simply for buying more than a few items.

They questioned me in front of other customers, gave me attitude, and made me feel completely unwelcome. I was even told to call customer service to “clear my name,” which is incredibly humiliating for someone who is just trying to shop like anyone else.

I felt targeted and disrespected. I strongly believe this treatment was based on assumptions about who I am, not what I actually did. No customer should be treated this way.

This experience left me hurt, angry, and embarrassed. I sincerely hope Ralph Lauren takes a closer look at how this location handles...

I love their clothes but a few of their sales associates are just too annoying. Be aware of miss T, she was trying to order me stuff online because store didn’t have my size, looked very frustrated that I didn’t wanted to order before I try it in person. She basically did nothing for me and still was trying to make me give her name when I check out so she can get the benefit of whatever that does. I wasn’t going to give her name because she was simply annoying the whole time I was near her but she came to the register to make sure her name gets points or credit. I was so pressured and uncomfortable. The cashier was inattentive and not helping at all as well. Overall store experience was bad and I do not recommend going to...