Cellcom — Local services in Green Bay

I have been with Cellcom for 13 years. They were the only company I was ever planning on going to maintain a relationship with but they haven't kept up with the demand of modern cellular services and it will be their downfall. When I upgraded to a smartphone I was using on average 4 gigabytes of data a month. suddenly one night (coincidentally a few hours before the end of my monthly billing cycle) my data shot up to 11 gigabytes used in one night. I literally doubled the amount of data I normally use in one month into one night and their technology wasn't smart enough to warn me or cutoff my data so I woke up the next morning to a massive fine for going over my data and they never credited my carryover of unused data from the past. I had concerns that someone was tampering with my phone and the only thing they could offer was pay the hefty fine and pay more for a "double data deal". I later had a customer service rep admit that they were experimenting with a Volte data service since they are running behind with cellphone technology and the customer had to pay for being the guinea pigs. My phone kept draining data and eventually it completely gave out on me. It turns out I had insurance on the phone guised as a "t3 service" so I was going to use it to get the iPhone SE since I will be in the service and really don't need a flashy new phone yet. When I went to the reseller's place of business they said I could either make a call and still pay $178 for an older model phone or just pay $35 and I would get the new iPhone 13. I was so happy I bought some Airpods not knowing it was a 3 YEAR CONTRACT for a product I didn't come in for. I looked over the data and found both the "new" iPhone and Airpods were defective since day one. Luckily Apple is helping because I wasted my time trying to talk to Cellcom. NEVER AGAIN with these scam artists. Their only solution is pay more while so many other carriers have much better coverage and deals. Save yourself the...

Destiny at the Lombardi frontage road store was great!! We were at the west Mason store in front of Burlington coats and out of the 5 or 6 employees that were working, no one acknowledged us in any way until after about 15-20 min I asked a girl, I don't remember her name, if we could get some help. She was very short with me and didn't even seem like she even wanted to help, let alone even be there. I loved going to that location, but will not go back. I will be going to the Lombardi store. As soon as we walked in, destiny approached us and answered our questions and even went to see if the phones we wanted were in stock, which the other girl said no one had in stock, but destiny found them and helped us purchase everything we wanted. Plus she helped transfer all of our stuff, which was a big relief. Thank...

With the cyber hack they endured, I gave them the benefit of the doubt. I waited it out to be fixed and with that they say they will compensate your bill for the down time. Will the verdict is in. 12 phones down for 2 weeks. Some of those phones used for business. So money lost on job losses. For the entire bill over $500 per month they have is a $9.03 discount total. But wait, there is more, if you apply for the double discount you can get that doubled. So for a $500 plus monthly bill, we got a one time $18.06 discount on 12 phones that were down for 2 weeks. Been through cellcom since 1992. Looks like that's the nail in their coffin for us. We will be...