What a wonderful experience I had tonight! I called to make an appointment and Lisa was super happy and excited for me when I told her my story of why I wanted to come in. I arrived a few minutes early and Marie was happy to see me and took me back to a fitting room where they had pre selected a number of pieces for me to try. A number of them I would have never chosen myself but, I tried everything on. I found SO much that I absolutely LOVE and it is getting me a little out of my traditional comfort zone. Marie was super helpful the entire time and was so positive and made me feel SO good about myself. We shared some personal stories and I was beyond impressed with her service! She assisted me in taking my purchases to my vehicle and I was so grateful to her for helping and listening to me. This was even 30 minutes past the closing time. I have found my new favorite store and WHBM slogan of “feel beautiful” has truly resonated with me. What a caring and beautiful person Marie is! THANK YOU! You made my week so very special!! I will...
Read moreI’ve always received excellent service at White House Black Market with the exception of this store. I came in to pick up a pair of pants that I had purchased online. An older stuffy lady dressed to the nines working behind the counter gave me the impression that I was a bother in the store. I was left with a very cold-shouldered Pretty Woman-Julia Roberts in Beverly Hills feeling despite the fact that this woman was working in a strip mall in the middle of Michigan on a Sunday afternoon.
I will not go back to that store (Big...
Read moreAny time I need a high quality look, am short on time, and not afraid to spend a few extra dollars, this is my go to store. I do not enjoy shopping, in fact, I hate it. However, every time I have entered this store, I am "taken care of". The women here are professionals, they know how to help you. Within a few moments of arriving I have always received prompt, attentive service and leave...
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