T-Mobile Authorized Retailer — Local services in Green

I recently had the pleasure of visiting the T-Mobile store on Massillon Rd, and I am writing this review to express my utmost gratitude to Chuck for his outstanding assistance. Chuck went above and beyond to help my mother update her iPad, and his kindness throughout the process was truly remarkable.

From the moment we entered the store, Chuck greeted us with a warm smile and made us feel comfortable. He patiently listened to my mother's concerns and inquiries, assuring her that he would help resolve any issues she was experiencing with her iPad.

Chuck's extensive knowledge about Apple devices and technology shone through as he expertly guided my mother through the update process. He explained each step clearly, ensuring that she understood everything and answering any questions she had without hesitation. His patience and dedication were evident as he took his time to address every concern my mother had, making her feel valued and respected as a customer.

Chuck's kindness and generosity truly set him apart. He not only assisted in updating the iPad but also took the time to show my mother some useful tips and tricks to maximize its functionality. His willingness to go the extra mile exceeded our expectations, and we left the store feeling grateful and satisfied with the exceptional service we had received.

I highly recommend anyone in need of assistance with their technology devices to visit T-Mobile on Massillon Rd, and specifically request Chuck. His professionalism, knowledge, and kindness make him an outstanding asset to the store, and an exceptional representative of T-Mobile.

Thank you once again, Chuck, for your exceptional service. Your dedication to customer satisfaction and your genuine care for helping others are truly...

I've had a rough few months, going through a divorce, having to do things like set up a new phone line that may seem simple, but it's something I've never done before. This store is spotless, everybody who works there was very professional and extremely helpful. I primarily spoke with Kevin and let me tell you that guy is absolutely fantastic. He took this horrible awful situation that I'm going through and seemed to understand that I needed a little more help than most of his customers probably do.

He walked me through all of my options, he didn't try to sell me on anything, found out exactly what I needed and found me the best price for what I needed. Little things like "this is the name-brand of this thing that you need, but this one is just as good and a little bit cheaper" stuff like that really made a difference. He was so comfortable to talk to you and so helpful it made this whole experience that I was dreading absolutely delightful for me. I left T-Mobile that day not feeling like I was talking to some salesman but to somebody that actually put in the effort and felt more like a friend. I have a new phone everything that I need to keep it going and nothing that I don't lol. He's the type of guy that I would try to steal if I had a company and was hiring lol thank you very much Kevin for making this experience awesome for me, and thank you to everybody else as well for making this purchase exciting and not just another sad thing in a...

Went in to switch from Metro to Tmobile. Was told of a promotion, 600 off IN STORE for up to 4 lines. Awesome. Was told it will have high speed tethering(it doesn't, it's 3g which barely exists around here and doesn't work on ANY device tethered to it). Got 2 phones that day and just went in for the 3rd and 4th phones today only to be told that I'll have to pay full price for one, and almost 400 for the other after 1200 in 'discounts' on two 499 phones. The 'discount' is falsely advertised as IN STORE, but it's actually only given in very small amounts over 2 years. What a scam. You are also limited on how much of the discount is usable without a down payment. You are financing the full price of each phone, with the discount being what 'pays' for it over time. SCAM. Lures you in with false advertising only to hose you later.

Lies from all employees and not even remotely helpful with any issues. My ported number works but when I call or text it's a different number that pops up for people. Sometimes it's the old ported number and others it's this new weird number. I called customer service and was told I'm sol and they dont know what the issue is. Recommend avoiding this store, and potentially TMobile, at ALL costs. This is NOT how you...