Xfinity Store by Comcast Branded Partner — Local services in Greeneville

THIS IS NOT ABOUT THE GREENEVILLE, TN LOCATION, JUST FOR THE COMPANY ITSELF

"PROMOTION" Bill was $86 (with equipment rental fee)) for 1 year. No contract, mind you I can't remember the last time we had a contract with them because for certain at least two years have been no contract. I have been an Xfinity customer since January 2019. Bill went from $84.27 (2019) to $65.37 (2020, 2021, and 2022) to $76.46 (2023) to $86.46 (2024) and finally to 2025. Promotion ran out and my bill is currently $135.46. So I go to get a new "promotion" and suddenly there is a contract and for the same internet I have been paying $86.46 for is now going to be an "estimated" $110, I am assuming without equipment because I was furious and hung up without even bothering to ask. Also, a few weeks ago I called about a promotion and was told I could go down to 800mbps and it would be $105 a month for a year, no contract. Shady practices should not be allowed.

Let's not forget this is DSL internet, not fiber. I guess they have to make up for the "losses" during covid where they cut some slack on bills.

Once my fiber lines are ran I am done with Xfinity. I hope that I never have to deal with them again. I am so tired of the scam they run because often times they are the only internet provider in an area that isn't a mediocre satellite internet, or a phone company internet (I have never used a cellphone company internet so I cannot make an opinion on how they are).

Overall, Xfinity internet is what you would expect DSL to be. I have had two issues with service, once was because of faulty equipment from Xfinity and it took a few days to get a new modem from them. The other time was a bad cable wire connector that caused intermittent internet. IF you can get a good price and it is your only option, go for it. The people have always been nice when talking with them, I just can not take the blatant scam that is going on now. They will say the prices are based on your area and other factors play into it. I understand prices increase over time, however, when your internet is still DSL and fiber internet is being ran by new companies, and local Governments I can not fathom a justification to be paying $110 for any DSL internet. I personally am just tired of basically paying more for less.

I am ready for no speed throttling, no data cap, and 1gb upload and download. I have attached my current speed for upload and download for reference.

I wish you all the best of luck in dealing with Xfinity, or any company you choose to go with. I also hope that you have options and you are not just stuck with one company. Monopolies...

Our internet went out yesterday at 3:30. Checked the app and it advised it was an outage that was restored at 4:10. Since ours wasn't restored, I used the (incredibly useless) Xfinity Assistant to try to reach someone regarding the issue. The chat agent was incredibly slow and proved inadequate to understand the underlying issue was a result of the outage - not MY equipment. Still, they advised a 'self-healing provisioning' that would take 100 minutes - but yet asked me to unplug my equipment - which makes zero sense. This first contact took around 1.5 hours of my time.

I texted my neighbor who also uses Xfinity and she confirmed their internet was also out. I contacted a chat agent again to advise that after 100 minutes nothing happened (surprise, surprise). This person advised there was still an outage, but that it had suddenly started (yeah... ok.... 5 hours ago...) and that it would be resolved in an hour. They issued a credit - thanks for the $10 I guess - although this session occupied 40 more minutes of my time.

Of course it wasn't resolved by the time quoted and even this morning am still without service. I contacted AGAIN. At least this time they didn't make me go through their ridiculous troubleshooting steps. I was advised that they 'escalated a ticket' and I should receive a call from a tech. I've yet to receive any calls and we are now approaching 24 hours without service.

There has been no acknowledgement that the issue is not independent of my personal equipment and that others are effected. I have a tech appointment for Sunday that will require another disruption to my schedule. Then the delay for someone to finally listen that it is an outage that affects our small area of 6 houses - only to wait.... again....

I have Comcast Business and their communication and resolution to outages is great. Same company - you'd like they could align the Xfinity experience to provide the same level of service. I suppose this is an opportunity for me to start exploring other service providers for both my personal and business accounts.

UPDATE: We've now had TWO techs out and the last was QUITE adamant that there is NO WAY for me to trach packet loss and identify an issue simply because 'it was working while I was here". Yes, that is indeed the definition of intermittent services. I now have ANOTHER tech scheduled for tomorrow morning. Hopefully he/she will know what the hell a...

First of all... This local office has too many people standing around doing nothing. I went in and inquired about new service, home and mobile and had to deal with a rather unprofessional and sarcastic young woman that was paying more attention to the other employees doing nothing. This person didn't listen to a thing I was telling her about the installation. Her rather rotten question, asking if I had lights in my house did it. I stood up and told her about it and the manager saw this and did nothing.. I know what she told me about the cost, $40.00 + tax for phone and $25.00 + tax for internet. Well, it took those geniuses at Xfinity 2 full days to move my cell phone over to them. Including 6 hours my phone was useless, no connection at all. When it did work it was the "secondary" line in my phone. They screwed it up completely. First bill showed 2 lines of service, WRONG! I have one phone. And naturally billed for it. Had to call and have it corrected. (NON-US based customer service) That was fixed, after getting and alert from my c-card company about repeat charges. I dissected the bill and the c-card statement. They had charged me 3x in Jan. 2 mobile and one Internet. The amount set the rage in motion. After calling and chatting over 2 hours today. The original cost I was quoted was an ABSOLUTE LIE! My bill was to be around $65-70 for BOTH a month. I found out today, the 1gb internet itself is $73.00 +tax a month and the phone is $40.00 +tax. The 1gb internet is really $119.00 a month but is discounted $48.00 for the 2-year contract. Another surprise! I was told today that downgrading the service would cost more... I NEVER would have gone with Xfinity had I been told the truth. I guess they lie in your face and con you into a contract, your bill is double what they told you and just have to eat it. These people are probably trained to deceive (flat out LIE) just to get the sale. I would NEVER recommend Xfinity to anyone. And I 100% regret going to them. The billing set up is by design, separate bills, odd times of the month hoping people just pay it and don't look at the bill. Eventually this will eat me up enough to dump the service and pay the early termination fee. No matter what... The...