Best Buy — Local services in Gresham

I log in (relevant later) to Bestbuy.com, do a search, and filter by what I can pick up same day. It gives me a button for "see details" (not "add to cart") which takes me to the product page. There I can add it to the cart. Now the site puts me into a cue or "line" as they call it, saying the wait times can depend on product demand. AFTER you've waited in this "line" (not an insignificant amount of time btw) the site wants me to log in AGAIN. This time I have to give it the last four digits of my phone number and last name so they can text me a code. To log in to an account I'm already logged into. Okay, fine, a little extra security. I jump through the hoops and it takes me to my cart. Here I'm given the option of a store that's not the one saved as "my store" (my store is closer to me, that's not really important) where it SAYS I can pick up my purchase within 1 hour. It's even the LAST CARD THEY HAVE IN STOCK! I checkout where the site AGAIN wants me to sign in via a code they send to my phone. I've already logged in twice, once via a code they sent to my phone literally 90 seconds ago. Fine, annoying but I do it. I put in all my information and before their checkout will finish the transaction I have to enter ANOTHER code, but this time it's from the bank the card is from confirming from that side that I authorized the purchase. I enter that code and FINALLY my transaction is done. Or so I think. I get the "thanks for your order" email and I even see the debit via the app for my card.

Now to Gresham Station store I go and 45 minutes later I stop at the store, just check to see if it might be ready. No harm in checking, right? I go to the pickup counter where I'm told no, not ready. No offer to check further, see if they can go get it since I'm there, things you'd expect decent customer service to do. Nope, just "no, not ready, you'll get an email when it is". Off I go again, run my errands, eat lunch, etc., waiting for that email. TWO HOURS LATER (almost THREE HOURS after I ordered) I get an email telling me the order has been CANCELED because "we experienced a problem verifying some of your information". WHAT??? I call the number for the store in Gresham Station, not a 1800 number, the actual number that's listed for the Gresham Station store. I tell the automated system I want to speak to a representative. After a few minutes on hold, I get to speak to someone. Give her the information she asks for, tell her about the email and ask why it was canceled. I spend several minutes of awkward silence as she says many times she's checking on it. Finally tells me my card was rejected because of some information not matching. I ask her what information. She can't tell me but says she'll send me to someone that can and transfers me. This person makes me go through THE WHOLE THING AGAIN. Nothing was relayed. I was beyond annoyed. After I go through it all again, I'm NOW told my order was canceled because the item was out of stock. Even though I waited in line online, double verified my information, was given 10 minutes to complete the purchase or lose my hold, and the transaction put through to the point I saw it hit my card. But no worries! She would HAPPILY complete my transaction over the phone and I could have it shipped to me several days later. No thank you. I'm not spending another dime with your shitty, shady business-practice company. How do I know it's a shitty, shady business practice? First, because when they canceled my order, they LIED and said it was because they couldn't verify some information. They then doubly LIED when I called them about it on the phone. Only after I escalated it did I get the ACTUAL reason. Second, because I can still, nearly a full business day later, purchase that last card in stock. It's 2024, if it takes you THAT LONG to update your digital inventory, it's a willful choice, not a mistake. How do I know? Because I also work for a nationwide company that keeps a digital inventory accessed by its website. I can correct that inventory WITHIN MOMENTS of learning...

Found Pokémon TCG items on a shelf next to the checkout. Saw the 151 UPC box and it looked like it was on sale for $49.99 (countless companies are constantly putting TCG tins and box sets on clearance only in store, so it seemed 100% legitimate). I was excited and brought it to the register while my wife went to pick our online order up. The item rang up to $120. I pointed at the shelf and notified the cashier that it was showing "some sale looking tag, it had a couple prices on it" and they said that they can get a supervisor for me. I said "Oh, that's perfectly fine. Thank you." When they went to get the supervisor, they slowly walked while talking quietly to each other. I have been management in retail for years, I know what that walk was. The supervisor gets to the counter, immediately puts his hand on the box (as if to make sure I don't grab it), and said "This is $120. A customer probably shoved this in the wrong spot. You going to buy it?" without any introduction or anything. I said "Oh, well sir, I just wanted some clarification about..." and the supervisor interrupted me then (and every time I tried to speak) saying things like "Yeah, well it's $120. Are you planning on buying this? This item is $120." I said "Sir, may I please speak? I am just trying to..." He interrupted to say "Ha, I've BEEN letting you speak this whole time. So yeah." I pointed out "I hate to be rude...but you literally just interrupted me to tell me that you're not interrupting me. May I please ask something?" He crossed his arms, sighed, and said "Uh huh! Go ahead!" So I said "I'm sure it's a silly mistake, like you saying a customer put it there...but would you mind showing me where the home is? I don't see these anywhere besides where I had found it." He took a moment, then said "Well, there is no home...there used to be...somewhere around the front, but not anymore. They're in the back. Someone probably brought them out of the back and put them over there." I said "Oh, well since an employee stocked them on that price tag, do you guys honor that?" He said "No, nobody stocked it there. It was probably put there by a customer." I said "Wait...you JUST said that an employee brought them out from the back and..." He interrupted to say "It's $120, I'm NOT going to drop the price at all. Are you not going to buy it or what?" I would have still purchased at full price using my points to bring the price down, but I apologized and declined because of how I was being spoken to and treated. I started to walk away, but I personally hate when customers do that to me. So I turned back, smiled, and said "And sir, I do hope your day gets better." The supervisor stomped his foot, turned around to take a step towards the counter in an intimidating way, puffed his chest out, and said "What did you say?!" Like he was about to fight me. I continued to smile trying to not antagonize him and reiterated "I just said that I hope your day gets better sir." He said "Oh, whatever." as he walked away. That intimidation pushed me a little too far, so I spoke with the greeter about the possibility of speaking to the store manager. I gave him a brief description of the incident explaining that "I wanted to simply express my concerns as a customer to the store manager for coaching opportunities pertaining to a supervisor", never even mentioning the price discrepancy. He got on the radio to ask for the manager. The supervisor got on the radio (I know because the greeter called him by his name, looked upset, then spoke to me in a robotic voice as if reading a script) and told him to tell me "We cannot discount the prices of our items for customers. And the store manager is currently busy."

This was someone in a supervisory position...who knows what they are teaching their employees to do to...

The laptop I bought in October and used ONCE stopped working. The display would not light up and the caps lock was blinking, which google says signals a hardware issue. I came into Best Buy to have my laptop fixed or replaced. I did purchase the expensive protection plan. The first associate to help me looked at my laptop and decided it would need to be replaced. He told me to simply go to customer service and ask them for a replacement since I purchased protection. The cashier told me the only way to do this was for Geek Squad to first take a look at it. I said ok, but explained that I needed my laptop the following day because it was the first day of my online bachelor of nursing program. The cashier called over Geek Squad who told me that he would have to ship out my laptop to somewhere else to determine if it can be repaired before it can be replaced and that this can take months. They also told me that I missed the return window by about a week. I again had to explain to the Geek Squad associate that I absolutely had to have a laptop for my classes which began the following day. He told me that would be impossible. He said that having my laptop shipped out and evaluated could take several weeks or months. I asked about the return window if I were to buy a new laptop, Geek Squad guy said 2 weeks which I would not have my laptop back in time. So my only option per Geek Squad would be to purchase a laptop, return it at say 13, purchase ANOTHER laptop and return it again, repeat the process until I get my laptop back. I said that sounds like a big waste of Best Buy’s money and my time. After that, the general manager came over and “extended the holiday return window” so that I could return my original laptop, to purchase another laptop. So I did that, purchasing the same model that I had purchased the first time, however I had to pay a little bit extra because they prorated the return on the protection plan, so I had to make up the difference for that. This was very frustrating, especially since the laptop I purchased worked one time, and when I went to use it again 2 months later, it wouldn’t even turn on. This was a complete hardware issue, not something that I could have prevented, and I would think that Best Buy would do a better job at making that right, especially with the almost $200 protection plan that...